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Topic: MCi 500h

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  1. #1
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    MCi 500h

    I did a factory reset. The device accepts my e mail but not me password. I then re registered the device and changed the password but it will still not accept the password

  2. #2
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    Dear fionn,

    Thank you for the post on the forum.
    Can you make sure that your password meets this requirements?

    Minimum of 8 characters
    At least 2 out of 3 types of characters: Letters (a-z or A-Z), digits (0-9) or symbols: _ . @ $

    Kind regards,
    Philips Moderation Team

  3. #3
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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we may close the topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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