Two years ago I purchased the BDP7500BL/05 mainly because the 7.1 analogue outputs suited my older Denon receiver and the good reviews it had had. To be honest it has spun every blu-ray disc I have inserted in it until I was given 'The Amazing Spider-Man' (2012) this Christmas, no go!

Firstly it couldn't get past crappy advert for the Amazing app that goes with the blu-ray which I have now watched close to several thousand times. A quick Google revealed that PS3 users were experiencing the same thing and disconnecting the PS3 from the Internet solved the issue. I did the same with the 7500 and voilà instead of the picture freezing and locking up after the advert had finished the disc moved smoothly into the main menu.

So I select 'play' and we're off, the Columbia logo comes up and the titles start, so far, so good. The film begins, there is a shot of a stair case....FREEZE! The player locked up, so I try again and again and the player locks in exactly the same place! So after rebooting and watching that damn advert for the app for the millionth time I decided to skip to another chapter from the main menu, it plays...for 3 seconds then FREEZE!

So I exchanged the disc for another...exactly the same results and therefore I returned the disc and got my money back. But after a thought I logged a support call with Philips and they got back to me (phoned me on a Sunday) and took the details of the disc and player. They said they would get back to me but it is probably some new features on the disc causing the problems...what new feature screws the disc up when it is simply just 'playing' after disabling the Internet the menus worked fine! Bring back HD-DVD, that just worked! If I was trying to do something fancy I would understand but all I did was press 'play'

Philips asked if I had had the latest firmware on the player (which at the time was v1.10) now here lies the confusion. At the time I wasnt 100% sure of my model number as it was set in a cabinet and I couldnt get to the label on the rear but I was sure it was a BL/05 (for which the latest firmware is v1.10) but then again it might be a BL/12, for which the latest firmware is v1.12. So before I returned the disc I tried to upgrade my player with v1.12 assuming that if my player is an 05 it will probably turn its nose up at the upgrade? And if it is a BL/12 it will work! So guess what? It successfully upgraded to v1.12, so I tried old Spidey one more time! NO GO! Exactly the same results.

So nothing more from Philips for a few days and I decided to yank my player out of the cabinet and low and behold, my player clearly states it's a BL/05....So what firmware should I be running? This morning I went onto a chat session on the Philips site and the guy said v1.12 is the latest for my player? So now I'm very confused and wondering whether to roll back v1.10 which is clearly stated for my BDP7500BL/05.

So I was just wondering, is there any other BDP7500 users out there that have had trouble with the Amazing Spider-Man (2012) and if there are (or not even) what firmware do you run on your BDP7500's? v1.10 or v1.12???

Any feedback would be greatly appreciated, as I honestly don't see why one should have to bin their blu-ray players every 2 years due to disc problems! And we all know that blu-ray players with 7.1 analogue outputs are getting as rare as rocking horse sh*t these days!