Completing Monitor Registration never completes

**kenanderson68** · 01-18-2013, 10:46 PM

I just bought two In.sight cameras and installed the app on an IPhone 5. In Setup, the app gets stuck at "Completing Monitor registration" and never recovers. Everything up to this point worked fine (Created an account, did the 2-D barcode to get the green blinking light, etc).

I am at work and I know there is a fire wall, so I'm wondering if that could be keeping the registration from occuring correctly. Both my IPhone and the monitor are on the same internal network. Is there a particular communication port that the monitor might be trying to use to get out of the building that might be blocked by our firewall. If so, what is the port it uses?

thanks!

**mikelfred** · 01-19-2013, 03:25 PM

I am haveing same trouble setting up at home I think I will take it back for a refund ! Far too time consumming

**Eerste zwaluw** · 02-03-2013, 07:26 AM

Maybe the solution good be that you have logged in to the airport network in stead of directly connect it to the modem/router.
This was the case in my situation and caused a day of great frustration!

**kwinnie** · 02-04-2013, 09:20 AM

as far as i know, having firewall will not connect your M100

**inb** · 02-04-2013, 07:54 PM

I have same problem, 2 monitors have been working fine, had new BT Homehub 3.0 installed today now neither monitor will connect. Re-set cameras a number of times, get amber flashing light show QR code to camera and light changes to green flashing light then nothing happens, app on iphone4s and ipad reverts to screen that confirms wi-fi and password. Monitors remains flashing green. Re-downloaded app to make sure using most up to date version 2.2.0

**mrnik** · 03-22-2013, 12:37 PM

I have a new BT hub 3 and both the M100 and B120. The B120 simply refuses to connect to ANY network i set up (I have some additional access points I have tried).
Have tried every possible security setting and channel. Spent WEEKS on this, driving me insane.

Here's the thing: the M100 connects fine. When I went from BT hub2 to hub3, not a murmur - it connected fine on the new system and appears to be rock solid. (which is ironic, because IT orginally took me about a week to get working, while the B120 was ok)...

Is it possible they are actually interacting with EACH OTHER? It's driving me nuts. I don;t have time for it..

**kwinnie** · 02-05-2013, 05:31 AM

hi inb, your case is a bit different in a sense that no wirewall is used.
have you ever connected your camera? if yes, maybe you can try deleting the camera from the app first and try everything all over again.

this can be a useful FAQ for you to set up your camera:
http://www.p4c.philips.com/cgi-bin/c...w_partial.html

**inb** · 02-05-2013, 09:35 AM

I have tried this a number of time with no success. I have also deleted and reinstalled the app. Both cameras blink amber, i then show the QR code and they both blink green. After 5 minutes the app responds saying check password for wifi connection - the password is correct. Any other tips?

**gazottojr** · 02-22-2013, 03:02 PM

Hello. I am having the same problem. The set up goes well until the "completing monitor registration" screen appears. Then it keeps trying to register but never actually does.
The monitor itself is connected, because the light is green and not bliking. The weird part is that I had it working until yesterday. Then for some reason it stopped working and when I tried to set up again I had the problem described above.
PS: I have tried all the suggestions posted in this entire forum. Can someone help me here?

Best regards

**goergen** · 02-27-2013, 07:26 PM

I guess that is the same issue I have
Registration Failed
I only get a bit further with the android app, the iphone app indeed behaves as described above. I've no solution though. Firewall (blocked ports) would also be my guess, the camera seems to fail to connect to the yoics server. My router does not have a firewall, but maybe my network provider blocks yoics? Can also be the case in a company network. It is a P2P network and could be classified as evil...

**goergen** · 03-21-2013, 06:13 PM

My problem was solved with the last application update

**Philips - Tereza** · 03-22-2013, 01:10 PM

Dear mrnik & gazottojr,

could you possibly send me a PM with the devices you are using to connect the B120 monitor with, its operating system and if possible the printscreen of the error message that pops up in the In.Sight App? I will have our team to look into it for you.

Thank you very much.

Kind Regards,

Philips Moderator Team

**ulisescoronel** · 03-23-2013, 10:30 PM

does any one know how to successfully register device to camera service... i keep getting server error cannot communicate with yoics service. help

**Faust** · 04-04-2013, 08:13 AM

Hi, try to raise a ticket directly with them - http://ticket.yoics.com/index.php

Originally Posted by ulisescoronel

does any one know how to successfully register device to camera service... i keep getting server error cannot communicate with yoics service. help

**Philips - Tereza** · 03-28-2013, 10:00 AM

Dear users,

please try the steps below and let me know if that worked for you.

1) Visit Yoics website (www.yoics.com) to ensure the B120 monitor has been deleted completely
2) Reset B120
3) Switch off M100 and other Wi-Fi devices
4) Setup B120 again
5) Switch on the M100 and other Wi-Fi devices if B120 is connected successfully

Kind Regards,

Philips Moderator Team

Topic: Completing Monitor Registration never completes

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