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  1. #1
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    Player freezes + PC doesn't recognise device

    Hi,
    I have a GoGear Mp3 (SA1VBE04KF) and I have tried the steps shown on the FAQ page on "what to do when your PC doesn't recognise your player" and also "what to do when your Mp3 freezes' (my problem is both of them) but since my PC doesn't recognize the device, the device manager says 'your player is not connected' and therefore I cannot do 'repair'. The player turns on but then it freezes halfway when 'updating'. I tried pressing the reset button several times, but it didn't work. Thanks for your help.

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    Philips - Katerina's Avatar
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    Hello participants of the thread and forum members in general!

    Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

    Kind regards
    Philips – Katerina

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