Page 2 of 3 FirstFirst 123 LastLast
Results 16 to 30 of 43
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #16
    New Member
    Points: 308, Level: 3
    Level completed: 58%, Points required for next Level: 42
    Overall activity: 0%
    Achievements:
    New Achievement!3 months registered250 Experience Points

    Join Date
    Jan 2013
    Posts
    5
    Points
    308
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - QK View Post
    Dear Ronald,

    I have sent you once again. Would you check once more?
    The message is in my sent box. If you still cannot receive it, we may have to look into the system. Thanks.

    Kind regards,
    Philips Moderation Team
    Nothing, please check my e-mail address as it is correct as I receive teh support forum mails.

  2. #17
    Diamond Member
    Points: 50,163, Level: 69
    Level completed: 30%, Points required for next Level: 987
    Overall activity: 100.0%
    Achievements:
    Recommendation Second ClassTagger First ClassOverdrive1000 Experience PointsNew Achievement!
    Awards:
    Posting Award

    Join Date
    Oct 2010
    Posts
    5,958
    Points
    50,163
    Level
    69
    Thanks
    149
    Thanked 166 Times in 148 Posts
    Rep Power
    9
    Hi,

    PM = personal message inside this forum - not an email. See top right under "notification".

    Toengel@Alex

  3. #18
    Moderator
    Points: 9,011, Level: 28
    Level completed: 44%, Points required for next Level: 339
    Overall activity: 21.0%
    Achievements:
    1 year registeredNew Achievement!5000 Experience PointsOverdrive
    Philips - QK's Avatar
    Join Date
    Oct 2011
    Posts
    883
    Points
    9,011
    Level
    28
    Thanks
    11
    Thanked 34 Times in 30 Posts
    Rep Power
    10
    Quote Originally Posted by dies01 View Post
    Nothing, please check my e-mail address as it is correct as I receive teh support forum mails.
    Dear Ronald,

    Sorry to have misled you. I have sent you a Private message (PM) in the inbox of this forum. After logging into the forum, you may refer to the 'Notifications' next to your name under the forum banner, then you can find the PMs.

    Thank you.

    Kind regards,
    Philips Moderation Team
    Forum Mod

  4. #19
    New Member
    Points: 42, Level: 1
    Level completed: 84%, Points required for next Level: 8
    Overall activity: 0%
    Achievements:
    New Achievement!

    Join Date
    Feb 2013
    Location
    Sweden
    Posts
    1
    Points
    42
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I am having the same problem with the Spotify playlists, very frustrating. Also got the information from customer support that it is not possible to downgrade FW, but I doubt that is entirely true. Would be good to get a workaround ASAP so I can use the product again.
    As I myself work with SW development and large customer roll outs I am amazed at the kind of defects I find in Philips SW, be it the FW or the app.
    (More information is available through support ref nr 50-1203166403‏.)
    Last edited by wtf; 02-03-2013 at 08:10 AM. Reason: added ref nr

  5. #20
    Bronze Member
    Points: 810, Level: 7
    Level completed: 30%, Points required for next Level: 140
    Overall activity: 24.0%
    Achievements:
    New Achievement!3 months registered500 Experience Points

    Join Date
    Jan 2013
    Location
    NL
    Posts
    38
    Points
    810
    Level
    7
    Thanks
    1
    Thanked 2 Times in 2 Posts
    Rep Power
    0
    Probably customer support is only a commercial channel and they are not technicians. Anybody knows that downgrading is nothing more than installing a "new"-"old" version of the software. That is implicit the character of software.
    So customer support should not say those things, but give a better reason. Furthermore the technical department should make it possible to choose you firmware version like the Linux version you have on your PC.
    The current results of your writings will prevent me of course to start upgrading my firmware. As it seems not possible to go back if it does not work out fine.

  6. #21
    New Member
    Points: 308, Level: 3
    Level completed: 58%, Points required for next Level: 42
    Overall activity: 0%
    Achievements:
    New Achievement!3 months registered250 Experience Points

    Join Date
    Jan 2013
    Posts
    5
    Points
    308
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - QK View Post
    Dear Ronald,

    I have sent you once again. Would you check once more?
    The message is in my sent box. If you still cannot receive it, we may have to look into the system. Thanks.

    Kind regards,
    Philips Moderation Team
    Hi Mod team,

    Pre release of Android App is working very well on my Galaxy Tablet. Compared to current version in apps store which does not even start up.

    As well FW seems to have stablized on the AW9000 as I "only" had to cold restart the system once in last 2 days.

    Still trouble off and on to get to the internet radio and spotify functions (message "no internet connection", retry and then nothing). Also again possible to control from various devices (Ipad, Iphone, Android tablet).

    As said before, teh success stands and falls with the stability and functionality of the FW and the app which is not up to what it should be (for instance I see no radio function in spotify which is a must have for me).

    Other apps like BubbleUPnP seem to be far more stable in teh connection with the AW9000.

    Ronald

  7. #22
    New Member
    Points: 32, Level: 1
    Level completed: 64%, Points required for next Level: 18
    Overall activity: 0%
    Achievements:
    New Achievement!

    Join Date
    Feb 2013
    Location
    Stockholm
    Posts
    1
    Points
    32
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Wish I had this info prior to purchasing & installing :-(

    2 AW3000 purchased on thursday, installed, upgraded and not satisfied at all! No or very poor connection, problems with spotify ( same as other members ) reinstalled, reconnected, power down during night and new reinstall/config in the morning. It's now sunday and I'm thinking about giving them back to retail!

  8. #23
    Moderator
    Points: 9,011, Level: 28
    Level completed: 44%, Points required for next Level: 339
    Overall activity: 21.0%
    Achievements:
    1 year registeredNew Achievement!5000 Experience PointsOverdrive
    Philips - QK's Avatar
    Join Date
    Oct 2011
    Posts
    883
    Points
    9,011
    Level
    28
    Thanks
    11
    Thanked 34 Times in 30 Posts
    Rep Power
    10
    Dear users,

    We can simulate the issue of Spotify playlilst here and we are now working on the solution. For the other issues, we are still investigating. We shall update you as soon as we have more concrete feedback. Thanks for your patience in advance.

    Kind regards,
    Philips Moderation Team
    Forum Mod

  9. #24
    New Member
    Points: 127, Level: 1
    Level completed: 77%, Points required for next Level: 23
    Overall activity: 26.0%
    Achievements:
    New Achievement!31 days registered100 Experience Points

    Join Date
    Jan 2013
    Location
    Belgium
    Posts
    5
    Points
    127
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I have connected my Fidelio A9 speakers to digital & analog inputs, and at power ON all works fine. However when I switch OFF the digital input device and ON again, there is no more sound. The only way to solve this problem is to power OFF and ON the speakers.

    The analoge input worked fine, until I downloaded this new firmware upgrade. Now it has the same problem as the digital input!

    Also the leds at the side of the speakers do not change or lit-up when changing the input channel with the Airstudio app.

    The sound is great, but these problems are really disappointing!
    Last edited by GuyA; 02-11-2013 at 05:05 PM.

  10. #25
    New Member
    Points: 46, Level: 1
    Level completed: 92%, Points required for next Level: 4
    Overall activity: 10.0%
    Achievements:
    New Achievement!

    Join Date
    Feb 2013
    Location
    Sweden
    Posts
    1
    Points
    46
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I have AW5000 and have same problem. It's mostly impossible to access since i upgrade the last firmware.

  11. #26
    Bronze Member
    Points: 810, Level: 7
    Level completed: 30%, Points required for next Level: 140
    Overall activity: 24.0%
    Achievements:
    New Achievement!3 months registered500 Experience Points

    Join Date
    Jan 2013
    Location
    NL
    Posts
    38
    Points
    810
    Level
    7
    Thanks
    1
    Thanked 2 Times in 2 Posts
    Rep Power
    0
    Philips should really, really, fast make it possible to roll-back this software update, either by making a roll-back fundamentally possible, either by releasing a new update that is equal to the earlier release.

    Philips, take care of your customers and make this possible!

  12. #27
    Silver Member
    Points: 2,791, Level: 15
    Level completed: 14%, Points required for next Level: 259
    Overall activity: 0%
    Achievements:
    1000 Experience PointsNew Achievement!Veteran

    Join Date
    Feb 2011
    Posts
    121
    Points
    2,791
    Level
    15
    Thanks
    5
    Thanked 6 Times in 6 Posts
    Rep Power
    4
    Except the problem of playlist in Spotify and no sound after power off TV, it seems no other issues ?

    As I don't use Spotify and connect my speaker to TV, new firmware gives easier finding my speaker and better volume control. If you are using the speaker same as me, it is no harm to upgrade it. Otherwise let's wait for new release :P

  13. #28
    New Member
    Points: 48, Level: 1
    Level completed: 96%, Points required for next Level: 2
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered

    Join Date
    Feb 2013
    Posts
    2
    Points
    48
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Caroline, I totally agree.

    I am also having problems with Spotify - any playlist that's of a decent number seems to be truncated to just 1 track, which when clicked plays a track from your top most album/playlist.

    I did have some minor connection issues, but since I disconnected, changed my network name and then re-configured the unit it has not given me any issues on this front.

    Using Spotify playlists is how I intended to use my Philips AW3000 and since the update it doesnt work. I am going to request a refund in the next 5 days since a fix has not been supplied for 4 weeks now.

    I also intend to share news of this with friends at work, who work for tech magazines and websites in order to prevent others from succumbing to Philips' sub-standard service.

    p.s. Volume, your comment really annoys me - thanks for letting all of us know how unaffected you are because you do not use all of its functionality but for everyone else it requires immediate attention - let's not be reductive to the urgency for a resolve here. *smiley face*

  14. #29
    Bronze Member
    Points: 810, Level: 7
    Level completed: 30%, Points required for next Level: 140
    Overall activity: 24.0%
    Achievements:
    New Achievement!3 months registered500 Experience Points

    Join Date
    Jan 2013
    Location
    NL
    Posts
    38
    Points
    810
    Level
    7
    Thanks
    1
    Thanked 2 Times in 2 Posts
    Rep Power
    0
    Quote Originally Posted by Volume View Post
    Except the problem of playlist in Spotify and no sound after power off TV, it seems no other issues ?

    As I don't use Spotify and connect my speaker to TV, new firmware gives easier finding my speaker and better volume control. If you are using the speaker same as me, it is no harm to upgrade it. Otherwise let's wait for new release :P
    Hi(gh) Volume,

    I did not realize that the remaining problems with the firmware are only connected to Spotify playlists en TV connection, maybe I am too blonde for that
    Still I am on the same line as Rossboss, it cannot be so complicated to solve this problem so that it takes weeks, and in the mean time a little communication from Philips should be very convenient.
    And I am still into my own point, it should be possible to revert to an older version of the firmware, because now I have become very hesitant to upgrade, as my unit is working quite nice, without too much trouble.

  15. #30
    Silver Member
    Points: 1,150, Level: 8
    Level completed: 50%, Points required for next Level: 200
    Overall activity: 0%
    Achievements:
    New Achievement!1 year registered1000 Experience Points

    Join Date
    Jan 2013
    Location
    Netherlands
    Posts
    59
    Points
    1,150
    Level
    8
    Thanks
    1
    Thanked 2 Times in 2 Posts
    Rep Power
    2
    I would like to add that the app software has had 2 updates in the mean time... Apparently something has been done but regretfully nothing really shocking. (And the app has some issues on its own).

Page 2 of 3 FirstFirst 123 LastLast

Similar Topics

  1. Napster update for Streamium and AWxxxx
    By Philips - Remko in forum Sound: Streamium MCi series (MCi900| Mci8080| MCi730| MCi500| MCi298)
    Replies: 17
    Last Post: 02-03-2013, 04:37 PM
  2. Napster update for Streamium and AWxxxx
    By Philips - Remko in forum Sound: Fidelio Wireless Audio series (AW1000, AW2000, AW3000, AW5000, AW9000)
    Replies: 0
    Last Post: 12-27-2012, 08:28 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •