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  1. #31
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    Dear users,

    We would like to assure you that we are working on a new firmware and are now testing it. We will update you soon as soon as we have done our testing. Thanks for your understanding & patience in advance.

    Kind regards,
    Philips Moderation Team
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  2. #32
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    Dear Caroline & RossBoss,

    I have sent you both a PM. Kindly check in your inbox. Thanks.

    Kind regards,
    Philips Moderation Team
    Forum Mod

  3. #33
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    Quote Originally Posted by Philips - QK View Post
    Dear users,

    We would like to assure you that we are working on a new firmware and are now testing it. We will update you soon as soon as we have done our testing. Thanks for your understanding & patience in advance.

    Kind regards,
    Philips Moderation Team
    Looking forward to that!

  4. #34
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    Quote Originally Posted by Philips - QK View Post
    Dear users,

    We would like to assure you that we are working on a new firmware and are now testing it. We will update you soon as soon as we have done our testing. Thanks for your understanding & patience in advance.

    Kind regards,
    Philips Moderation Team
    Great! Good for us to know.
    Keep communicating.

  5. #35
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    Dear Philips, just to set the expectations, when can we expect the fixes?

  6. #36
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    Dear Philips,
    I bought my Aw1000 to listen to Web radios and Spotify ( playlists).
    Since end of Jan. I can no longer listen to Spotify. Fine, shit happens and I understand you are working on the issue. But, could you have the courtesy to let us know when you believe you'll make a new release available. I am not asking for commitment just an indication. Is it tomorrow, next week, in 6 months or never?
    After 6 weeks without any meaningful communication we'd like to know.
    Francis
    Last edited by k1200rs; 03-08-2013 at 05:48 PM.

  7. #37
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    Angry

    Quote Originally Posted by k1200rs View Post
    Dear Philips,
    I bought my Aw1000 to listen to Web radios and Spotify ( playlists).
    Since end of Jan. I can no longer listen to Spotify. Fine, shit happens and I understand you are working on the issue. But, could you have the courtesy to let us know when you believe you'll make a new release available. I am not asking for commitment just an indication. Is it tomorrow, next week, in 6 months or never?
    After 6 weeks without any meaningful communication we'd like to know.
    Francis
    I second this point Philips - this is basic customer service. It's good that you respond to our comments (when you do), the Private Messaging is unnecessary - and not helpful to other users so don't do that. Focus more on managing our expectations and, as Francis says, a rough time estimate would suffice.

    Ross

  8. #38
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    Philips - QK

    I see that you are answering other messages in this forum but you are ignoring our request.
    Could you please give us a feedback?

    As a reminder, this problem started on the 25th of Jan and we are today the 12 March.
    It can take time to deliver quality, we understand that, but any indication would be appreciated.

    Thanks and regards,
    Francis

  9. #39
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    I also would like to add that I am paying circa 10 Euros / month for Spotify that I cannot longer listen to from my AW's (which is the only reason why I registered to Spotify). Can we charge Philips for these 10 Euros / month?

  10. #40
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    Dear Customers,

    We do apologize for any inconvenience and we would like to ask you for your patience. Our development team is working on this issue and we are hoping to have a solution for you by the end of March 2013.

    Thank you very much.

    Philips Moderator Team
    Forum Mod

  11. #41
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    I gave up Philips AW speakers and bought a Pioneer XW-SMA4-K. The best thing of all is that Pioneer has a nice working system with apps and FW that works fine.

  12. #42
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    Quote Originally Posted by Philips - Tereza View Post
    Dear Customers,

    We do apologize for any inconvenience and we would like to ask you for your patience. Our development team is working on this issue and we are hoping to have a solution for you by the end of March 2013.

    Thank you very much.

    Philips Moderator Team
    Thank you.

  13. #43
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    Dear users,

    A new firmware version v5.10S is available.

    For details, please check here: http://www.supportforum.philips.com/...3862#post53862

    Kind regards,
    Philips Moderation Team
    Forum Mod

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