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  1. #1
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    Fidelio M1/00 - Ear pads tearing where glue has lost its bond

    I've had and loved my Fidelio M1/00's now for about 9 months. I work in an office so use them pretty much every day when I need to get my head down and concentrate, but they have been properly cared for since they day I got them. I always keep them in the bag and don't throw them around.

    The other day I noticed a small tear on the left ear pad which revealed the foam material underneath (see photo). I ignored it for a couple of days but it got larger. I contacted Philips (through the online chat feature) and the advisor said that as the model is now discontinued, the case would be escalated to head office and I would receive a full refund. Unfortunately I didn't receive a transcript of this chat or an email saying my case has been logged, so I'm not sure when to expect a response.

    In the mean time I have continued to use the headphones and now there is another small tear on the right ear pad in a different position to the tear on the left ear pad, which leads me to believe that the glue that is used to bond the pieces of faux-leather together may have an expiry date in terms of how long it can last?

    Like I said before, I love these headphones, but for a pair as expensive as this, Philips should have provided the option of replaceable ear pads like on the B&W P3's and the majority of £150+ pairs of headphones. It feels like a waste to get rid of the whole unit just because of one defect.

    Has anyone else experienced this with the Fidelio M1/00's or any other in the Fidelio range?

    Click image for larger version. 

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  2. #2
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    Hello,

    Please contact Dutch West on 01434 323232 for replacement ear pads. They are our authorised spare parts retailer.

    Kind regards,
    Philips Moderation Team

  3. #3
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    I bought this headphone in December 2012. I've had exactly the same issue in December 2013. I've always treated it with care, never took it outside, never thrown it around... I got Philips to replace my headphone. Now, 6 months later, I once again have the same issue with the earpads, after being extra careful. But, I'm not able to replace this headphone anymore, though my warranty is not yet expired. I live in Belgium, what should I do?

  4. #4
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    Hello,

    Please contact Philips Belgium. Please find contact in the link below:

    http://www.support.philips.com/suppo...userCountry=be

    Kind regards,
    Philips Moderation Team



    Quote Originally Posted by Cedricc_ View Post
    I bought this headphone in December 2012. I've had exactly the same issue in December 2013. I've always treated it with care, never took it outside, never thrown it around... I got Philips to replace my headphone. Now, 6 months later, I once again have the same issue with the earpads, after being extra careful. But, I'm not able to replace this headphone anymore, though my warranty is not yet expired. I live in Belgium, what should I do?

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