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  1. #1
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    Netflix failing to connect - BDP5506

    I have a BDP5506/F7 that played Netflix fine without any problems on Sunday 8/13/17. On Monday when trying to open the Netflix app, it just pulls up a message that says "We are unable to connect to Netflix at this time". Other online apps (i.e. Pandora) on the Blu-ray player work and other devices connect to Netflix without problems. I'd like to know if there was some kind of software update that can be reversed, a known issue that can be fixed, or if I should just consider this player as nonfunctional for Netflix and look for something new.

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    Hi Blurayuser!

    We are happy you've reached us here at the Philips Support Forum so that we can be aware of and of course support all issues and queries. So basically, you are only facing issues with Netflix? Do you have issues with any other app?
    Lets see what we can do to try and work around this!
    Have you tried to reset the default settings of the player?
    If not, please press (home) > Setup > Advanced Setup > Restore default settings.
    Afterwards, please disconnect the power supply from the player for 5 minutes or longer.

    Finally, as a last step I would propose to restart the router as well! Hopefully this will help you out, but please let us know how it goes by sending your answers and questions to our new Forum here:

    http://audiocommunity.com/philips/english/

    We look forward to your reply. Have a wonderful day!

    Kind regards,

    Philips - Nicolle
    Last edited by Philips - Nicole; 08-17-2017 at 02:05 PM.

  3. #3
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    Hi Philips TV team, i seem to have the same issue. My DesignLine will not connect to Netflix anymore.. To be more precise, it just stops working after a few seconds. The TV goes black completely and shuts down. When i restart, i open Netflix want to start my film and then the TV goes black again and shuts down. This started a few weeks ago and the TV notice said, HDMI signal not found. Yet Apple TV works perfectly fine.
    Would highly appreciate soonest software support to fix this bug, thanks!

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