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  1. #1
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    DS 9800w blinking red

    Hi,

    I bought my DS9800W/37 device in 2013, I understand that was a 2011 model, however it was cool and I got it, brand new. In march 2015 it started with some connection trouble, and by may I had to take it an authorized support service. At that moment they told me that the source was damaged and I had to replace it. After more or less 8 months, occured the same red light blinking problem and I was so busy to take it again to the SS besides SOMETIMES it worked that's why I just took it again last March (2016) and this time they say that the problem is the mainboard and it needs to be replaced. However, that part seems to not be available now and I really want to have it fixed. Is there any chance that I get that mainboard ASAP? the code is 996510049073
    Just reading older posts, looks like this Fidelio device was not a good one, it was not cheap at all, but I've read many MANY claims regarding the same blinking red problem.

  2. #2
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    Hello csanguinetti,

    Welcome to the Philips support forum, we are glad that you have found us here. It’s unfortunate to hear that your DS9800 is having this issue. For repairs and spare part requests, please contact your local Philips support center, you can find their contact details by clicking here, choose your country, then scroll down and click on Contact Philips.
    Let me know if there is anything else I can do for you here on the forum.
    Have a nice day.

    Kind regards,
    Philips - Christoffer

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    Thanks Christoffer.
    I already did, but seems that the mainboard is not available in my country and as I constantly travel to the US I wonder maybe I can find one there.
    Why is it so difficult to get this info?? I really don't understand, even more, considering that seems that this equipment has so many claims and a big Trademark as Philips should be eager to help.

    Thanks

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    Hello csanguinetti,

    Thanks for coming back to me. Unfortunately the best thing I can do for you here on the forum in this case, is to redirect you to your local support, since we don’t deal with repairs, exchanges or spare parts here on the forum. Feel free to call the US support team on 1-888-381-0749 to ask if it is possible to obtain the mainboard that you are looking for.
    Let me know if you have any other questions.

    Kind regards,
    Philips - Christoffer

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