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  1. #1
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    37pfl3507h/12 channel switching problem

    Hi,
    I am new on this forum.
    I have a problem with some digital channels on my TV. My cable provider started with DVB-C emitting, I found all the channels and then experience the following problem with some of them. Namely, after few seconds, up to one minute, the channel that I am watching switches to another one (always the same). That happens with 3-4 channels that are on the same frequency.
    I also tried to rearrange channel list. I moved the channel (to which other channels are switched to) to another location, the problem persists. After a while, that channel went back to previous position by itself.

    I don't know what might be a problem.

    I sent a mail to Philips support few days ago, but still no answer.

  2. #2
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    update your software to latest version.
    disable automatic channels update.
    check if location in menu is set on home.

  3. #3
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    Quote Originally Posted by burnhoven View Post
    update your software to latest version.
    disable automatic channels update.
    check if location in menu is set on home.
    Everything is already set as you adviced.
    I have noted that the channels are always switched to the first found channel on that particular frequency.

  4. #4
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    You need a little more time but i recommend you should reinstall your tv.
    Restore default settingsYou can reset all picture and sound settings
    and reinstall all TV channels on your TV.
    1. Press .
    2. Select [Setup] > [TV settings] >
    [Reinstall TV], then press OK.
    3. Follow the onscreen instructions.
    If still the same, contact your local dealer.

  5. #5
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    Quote Originally Posted by burnhoven View Post
    You need a little more time but i recommend you should reinstall your tv.


    If still the same, contact your local dealer.
    Thank you for the response, but I have already tried that, and the problem still remains.
    Since there is no official Philips office in Montenegro, I went to the representative noted in my guarantee list, ant they said that it can be some problem from our cable operator. I called them, too, and they said it is probably TV problem.

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