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Topic: M100 & b120

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  1. #1
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    M100 & b120

    Why canít I see video on my dropbox account? (FYI. my dropbox is not full at all)

    I used to see the alert videos within the app and dropbox, now I can't see from neither source. Honestly we don't have time to watch online steaming anytime any where, it is very essential to be able to view videos afterward.

    Thanks

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    Hello hoaccess,

    Thank you for your post.

    Please try re-establishing the Dropbox connection.

    Also, do your monitors have the latest firmware and are you using latest In.Sight app in your phone? Is it iOS or Android phone?

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - Rafal; 04-09-2015 at 09:54 AM.

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    No option to update software/firmware

    Quote Originally Posted by hoaccess View Post
    Why canít I see video on my dropbox account? (FYI. my dropbox is not full at all)

    I used to see the alert videos within the app and dropbox, now I can't see from neither source. Honestly we don't have time to watch online steaming anytime any where, it is very essential to be able to view videos afterward.

    Thanks

    I too am unable to view any videos. I cannot even update the firmware or software on this monitor as it does not show an update available through the Philips InSight app. M100E/37. I have reset, deleted app, re-installed, tried it on my iPad and still not showing any available updates or videos in my dropbox account. I've chatted with support, was supposed to recieve a call from engineers and never did. Can't get anyone on the phone. Frustrated and want to get this resolved!

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    Hello cassers02,

    I have created a support ticket for the issue and awaiting solution.

    Kind regards,
    Philips Moderation Team

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    Hello cassers02,

    Here is the solution.

    For iOS App:

    1. Download and install the latest In.Sight App V2.10.0, you can get the App V2.10.0 by search “woox in.sight” in App store.
    2. Delete the monitor in App V2.10.0 or reset the monitor by press reset button, then re-add this monitor in App V2.10.0 again.
    3. After the monitor was set up successfully in V2.10.0, you can get the upgrade message, then follow the App screen to do FW upgrade.
    4. After FW upgrade you can use the App V2.10.0, it is the latest In.Sight App.

    NOTE: if you already have v.2.10.0 installed, please delete the app and re-install the app by searching “woox in.sight” in app store.

    For Android App:

    A new Woox App V4.5.1 will be released to fix the issues, target release date is the end of April.

    Kind regards,
    Philips Moderation Team

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