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  1. #1
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    Alerts notifications in.sight m100d don't work

    Hi,
    i've buyed the product in.sight M100D.
    The monitors correctly works only for 5-6 days, then i don't receive the alerts notification on my apple devices with I.OS 6.1.2 (IPHONE 4S AND IPAD 4th generation)
    The monitors are in two differents places (my home and my office).
    I have resetted and reinstalled the monitors; i have restored my devices; i have also changed my in.sight accounts, but the problem remains.
    I've installed the app in.sight 2.2.1 from the apple store!
    I've reinstalled the old version, but the alerts don't arrived to my iphone/ipad.

    The apple's devices configurations is correct: i've followed your instructions.


    Please help me.
    Best regards.
    Sergio Molino

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    Tobias (03-04-2013)

  3. #2
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    Quote Originally Posted by SERGIO MOLINO View Post
    Hi,
    i've buyed the product in.sight M100D.
    The monitors correctly works only for 5-6 days, then i don't receive the alerts notification on my apple devices with I.OS 6.1.2 (IPHONE 4S AND IPAD 4th generation)
    The monitors are in two differents places (my home and my office).
    I have resetted and reinstalled the monitors; i have restored my devices; i have also changed my in.sight accounts, but the problem remains.
    I've installed the app in.sight 2.2.1 from the apple store!
    I've reinstalled the old version, but the alerts don't arrived to my iphone/ipad.

    The apple's devices configurations is correct: i've followed your instructions.


    Please help me.
    Best regards.
    Sergio Molino
    Same problem here with iPhone 5 and iPad: No alerts. The camera records to the drobox, but it does not send alerts to my mobile devices - which is, in fact, the most important function for me. When will there be an update that fixes this issue?

    Regards
    janwellem

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    Tobias (03-04-2013)

  5. #3
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    M100d, in.Sight software alerts not working anymore too!

    Quote Originally Posted by SERGIO MOLINO View Post
    Hi,
    i've buyed the product in.sight M100D.
    The monitors correctly works only for 5-6 days, then i don't receive the alerts notification on my apple devices with I.OS 6.1.2 (IPHONE 4S AND IPAD 4th generation)
    The monitors are in two differents places (my home and my office).
    I have resetted and reinstalled the monitors; i have restored my devices; i have also changed my in.sight accounts, but the problem remains.
    I've installed the app in.sight 2.2.1 from the apple store!
    I've reinstalled the old version, but the alerts don't arrived to my iphone/ipad.

    The apple's devices configurations is correct: i've followed your instructions.


    Please help me.
    Best regards.
    Sergio Molino
    Hi,

    Exactly same for me... I acquired the duo pack M100D and my dad the baby version, both worked for a week... and now, it records to dropbox, sometimes alarms cannot be stopped (only seen when in.sight is open, but for sure, alarms never come to iphone, iPad, Nexus7 or any other device anymore...

    No idea what's going on... maybe Philips servers' issue?

  6. The Following User Says Thank You to ungaru For This Useful Post:

    Tobias (03-04-2013)

  7. #4
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  8. #5
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    Button does not exist

    Quote Originally Posted by kwinnie View Post
    Thx, but the button "iOS Notification" in step 2d just does not exist (anymore?)...

    I hope this issue will be fixed, as the alerts were the main reason for me to buy this stuff.

  9. #6
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    Same here: Tried everything, have all the updates, but suddenly no more alerts. I will return the cams to the store if this is not fixed, because without notifications, they are basically useless to me.

  10. #7
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    Quote Originally Posted by janwellem View Post
    Same problem here with iPhone 5 and iPad: No alerts. The camera records to the drobox, but it does not send alerts to my mobile devices - which is, in fact, the most important function for me. When will there be an update that fixes this issue?

    Regards
    janwellem
    Hello,

    anybody at home? When will you guys from Philips be so kind to answer our question? The problem is mentioned several times here and in the iTunes AppStore.

    Regards
    janwellem

  11. #8
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    Quote Originally Posted by kwinnie View Post
    No, it doesn't: All the settings are correct on my iphone, but there is no alert.

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    The problem is solved, thank you! The alerts don't works only on IPAD now. Regards. Sergio Molino

  13. #10
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    Dear Sergio Molino,

    May I know if the alerts of iPad works or not now? If not, I may have to follow up with the development team.

    Thanks & regards,
    Philips Moderation Team
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    I haven't been able to get alerts to work reliably either. After a few days of not getting them I restarted the camera to relocate it (audio/video was working fine, but I hadn't gotten a single alert). After the monitor restarted I got like 10 alerts immediately. This is clear a camera/server problem.

    Are alerts working reliably for anyone?

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    hi Byron,
    the alert issue should be fixed at the back end. you still having the issue?

  16. #13
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    i get the alerts from time to time but they're certainly not reliable. there also doesn't seem to be any pattern to why and when they show up in the alerts tab in the In.Sight app. I've gotten 4-5 alerts in a short period only to launch the app and have nothing in the alerts section and no activity.

  17. #14
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    Dear Byron,

    We have noted your issue here and are now investigating it.
    Since this can be due to a backend change in server side, this may not be resolved as soon.

    Thanks for your patience in advance whilst we are looking into this for you.

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - QK; 06-17-2013 at 02:42 AM.
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    Quote Originally Posted by Philips - QK View Post
    Dear Byron,

    We have noted your issue here and are now investigating it.
    Since this can be due to a backend change in server side, this may not be resolved as soon.

    Thanks for your patience in advance whilst we are looking into this for you.

    Kind regards,
    Philips Moderation Team
    Ok, but can you please post an update in this thread when it has been resolved so I know when to re-test.
    Last edited by Philips - QK; 06-17-2013 at 02:42 AM.

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