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  1. #16
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    Hi,

    I got the Duo Pack Cameras. Both Cameras firmware have been updated to 6.5. My InSight IOS app version is 2.2.1, and my IOS version is 6.1.3

    Since these firmware and app updates, the cameras themselves are working but both Audio and Video Alerts, Dropbox recording, and Push Notifications are not working at all.

    I have tried reverting everything to what they were originally but that has had no effect.

    I have been checking the forums etc for anything that might help but cannot find anything regarding a fix except a post from Philips to say its a backend problem and should be sorted by now.

    However, this is not sorted as I have not being getting alerts for some time now.

    Is there any indication anywhere of what the problem actually is and subsequently what the fix is?

    The cameras are pretty useless without any of this functionality.

  2. #17
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    Dear evan.spier,

    Have you tried off your alert from your phone and then switch it on again?
    Does this help?

    Kind regards,
    Philips Moderation Team
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  3. #18
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    Hi,

    Yes I have tried turning alerts on and off from both my iphone and ipad. No change to the problem.

    Regards,
    Evan Spier

  4. #19
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    Dear Evan Spier,

    1) In the Dropbox, do you see the recording? If that is so, we suspect it can be due to the naming of your monitor. May I know how you set the name of the monitor?
    2) If there is recording in the Dropbox, do you mean you just cannot receive the push message?

    Kind regards,
    Philips Moderation
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  5. #20
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    Hi,

    Thanks for the reply. No unfortunately there are no dropbox recordings happening at the moment either. A while ago though I did notice I wasn't getting alerts, but there were recordings being saved to dropbox. That subsequently seemed to fix itself. Now though there are no recordings or push notifications happening.

    My two cameras are named "Hall" and "Landing". I named the cameras during the initial set up phase when installing them.

    Regards,
    Evan Spier

  6. #21
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    I have just setup a single M100 and all working fine except for the motion detection & push notifications. I have checked the iPhone notification settings and all OK. I can manually activate record and the video appears in Dropbox but no notification ! I have set up and rechecked all the settings for Motion & Audio detection but nothing seems to happen ! I have read through all the earlier suggestions and rechecked the settings & I have the latest S/W version 6.5. Has anyone solved this problem ? Regards Alan

  7. #22
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    Has there being any further updates or fixes that we can try?

    I have installed the latest application software version over the weekend. Restarted both my cameras but the problem is still the same. No Alert notifications, no dropbox recording.

    Regards,
    Evan

    Quote Originally Posted by evan.spier View Post
    Hi,

    Thanks for the reply. No unfortunately there are no dropbox recordings happening at the moment either. A while ago though I did notice I wasn't getting alerts, but there were recordings being saved to dropbox. That subsequently seemed to fix itself. Now though there are no recordings or push notifications happening.

    My two cameras are named "Hall" and "Landing". I named the cameras during the initial set up phase when installing them.

    Regards,
    Evan Spier

  8. #23
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    Hi

    I have had my M100 set up almost a week now. I have it set up to monitor the front door of our house, in that time I have had two alerts ( 30 sec videos deposited in my Dropbox and two push alerts to my IPhone 4 & the number 2 against the Alert symbol in the monitor screen and the details of the Alerts listed. However, both of these videos captured stationary scenes ! This has been a constant set up, the postman delivers post every day and no sign of an alert in bright sunny daylight. While in the Live monitoring mode I can activate the record button and a 30 sec video is deposited in my Dropbox folder, so the comms to the Dropbox works. So either the motion detection algorithm is at fault or the processing of the Alert in the App fails to handle the motion detection information correctly. Software up grade required soonest please Philips.

    Regards

    Alanpaulsky
    Last edited by Philips - Tereza; 05-09-2013 at 08:12 AM.

  9. #24
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    Dear Users,

    thank you very much for the above feedback on your issue. Please be ensured that our development team is currently looking into the alerts/dropbox issues. Once we have any updates available, we will inform you immediately.

    We do apologise for any inconvenience this may cause.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team
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  10. #25
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    Thanks for the Update Tereza

    Cheers,
    Evan

    Quote Originally Posted by Philips - Tereza View Post
    Dear Users,

    thank you very much for the above feedback on your issue. Please be ensured that our development team is currently looking into the alerts/dropbox issues. Once we have any updates available, we will inform you immediately.

    We do apologise for any inconvenience this may cause.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team

  11. #26
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    i cannot set the alerts did everything in Faq and it still doesn't work

  12. #27
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    Good day, I wish I was aware of the alert problems before I bought it today. Now I am faced with returning it after wasting my time of setting up the device.

  13. #28
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    Hi,

    It has been nearly 2 weeks since the last update from Philips stating that Philips Dev Team are looking at the issue.

    Surely there must have being some progress on the issue made at this stage?

    Quote Originally Posted by evan.spier View Post
    Thanks for the Update Tereza

    Cheers,
    Evan

  14. #29
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    Dear Users,

    Thank you for your patience. The alert issue has just been resolved!

    You can verify using below steps:

    1. ADD your InSight Monitor with the latest InSight Application
    2. Remain at the same WIFI network, upgrade to latest Monitor firmware if it is prompted
    3. Enable the Alert, configure the Dropbox account, and enable your desired Alert source
    4. Remain inside the InSight Application, trigger the alert, like Motion and Audio;
    5. For iOS, you should able to get Prompt in a second, to tell motion/audio is detected
    6. If you do not see the prompt message, you may need to adjust your threshold or your action in order to see the Prompt message show up
    7. Once you receive the prompt message, you can exit the App via HOME key
    8. Wait for a while, normally take a minute from when you trigger the event, to see a Push message, again please make sure you have enabled the Alert in Notification Center

    Please let us know if the issue still persists.

    Thank you for your cooperation.

    Regards,
    Joanna
    Last edited by Philips - QK; 05-23-2013 at 07:15 AM.
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  15. #30
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    Thanks Joanna,

    I will attempt that fix and update this thread with the results.

    kind regards,
    Evan

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