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  1. #1
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    Angry Standard repair time for MCM1110/12 - takes almost 2 months and nothing ...

    Hi - maybe You could help me...

    I have problems with Philips and Philips ASP in Poland - my remote control for MCM1110/12 stops working - I gave it to Philips ASP 11.01.2013 - company APS in Wroclaw - their internal number for this repair is xxxxx - they say that it is on warranty - no problem - we will fix it in 2-3 weeks...After one month I called them - answer was: "we don't know what happend- we must check it", after few moments I got answer that they order new remote control from Philips and I must wait... Meantime I ask in Philips and I got answer from philips customercare.com that they don't know if they have some free remote controls and I must wait... It was two weeks ago... Till today no Hi-Fi, no phone call, no e-mails - exactly nothing... I ask one more time and nothing till now...

    So I thought that Philips is/was a very good company, I got many staff from this company - TV, Boombox, MP3 player, electric shaver machine and till now no problems... But I think I must change my point of view... In next 10 days it would be 2 months since I gave my Hi-Fi for repair and nothing till now.... Is it normal?

    Regards
    Kamil Mazur
    Last edited by Philips - Joanna; 03-06-2013 at 10:48 AM. Reason: Product and personal contact details removed

  2. #2
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    Philips - Joanna's Avatar
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    Dear Kamil,

    I have just sent you a PM, please check your inbox.

    Regards,

    Joanna
    Forum Mod

  3. #3
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    Dear Joanna

    Thanks :-)

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