HTS5563/12 Upgrade verification failed

[One33Seven]

I just bought an HTS5563/12 system. The current software version is 1.09.06.4. When I try to do a software upgrade, it gives me the error "Upgrade verification failed". Doesn't matter if I try to upgrade over internet or USB.

What is the problem and how do I solve this?

[Vaga]

What version are you trying to install?

[One33Seven]

What version are you trying to install?

The only version which is available online, 1.52.0. I've looked around for the previous version 1.47.10 but couldn't find it anywhere.

[Kiro]

Hi One33Seven,

just to check:

USB formatted in FAT or NTFS?
UPG_ALL folder properly unzipped and in root directory of the USB?

[One33Seven]

Yes and yes. Same happens when trying to upgrade over internet remember.

[Philips - Tereza]

Dear One33Seven,

I have sent you a PM. Kindly check your inbox.

Thanks a lot.

Kind Regards,

Philips Moderator Team

[stonefish]

I have same problem on HTS5563/98 too..please help

[Philips - Tereza]

Dear stonefish,

I would kindly ask you to send me the serial number of your HTS5563/98. We will forward this issue to our development team who will investigate and find a solution to this issue. We will keep you informed.

Thank you very much.

Kind Regards,

Philips Moderator Team

[soliver]

I have the same problem with HTS5593/H12. There is no differnt, if i try to upgrade with USB or Internet!
I get always the same error: "Upgrade verification failed"

Best regards,
Oliver

[Toengel]

Hi,

what's the name of the file in the UPG_ALL folder?

Toengel@Alex

[soliver]

The name of the file in the UPG_ALL directory is: HTS_5563.bin
Should i modify the name, because i have the HTS 5593?

Oliver

[Daxziz]

Same problem here with HTS5591/12. Verification fails for the 1.52 firmware using either Internet or USB.

I'll follow this thread for a solution.

[Toengel]

The name of the file in the UPG_ALL directory is: HTS_5563.bin
Should i modify the name, because i have the HTS 5593?

Oliver

Hi,

you can try - also try without _

Toengel@Alex

[Philips - Tereza]

Dear One33Seven, stonefish, soliver & Daxziz,

I have sent you a PM, kindly check your messages. To help us to solve your issue asap we would highly appreciate your resopnse.

Looking forward to hearing back from you soon.

Kind Regards,

Philips Moderator Team

[Philips - Tereza]

Dear Users,

this issue has been fixed now. The new software version 1.52.00 is available only for devices Mark 1with the serial number starting PT1A. This firmware mainly fixes the audio sync bug. There is no firmware update for devices Mark 2 with serial number starting PT1B as there were no bugs reported so far.

This ECD issue for Mark 2 has been corrected and you will not be prompted to download a new software version 1.52.00 anymore. In case you have already tried to download the firmware that was not meant for your device and got the message about failed upgrade verification, you don't need to worry as the functionality of your device will not be affected whatsoever.

Software upgrade notification for HTS5563, HTS5583, HTS5593:

Version 1.52.00

This firmware is only aplicable for devices with serial number starting "PT1A"
- Improved Audio-Sync
- Fixed System Bugs

We do apologise for any inconvenience this may have caused.

Kind Regards,

Philips Moderator Team