In.sight camera restritation problem

[djoule72]

hello,

I have an Iphone 4 and since its last update or since the last philips in.sight updte, i am unable to connect/register the camera to the app.

can anyone help?

[kwinnie]

think you have to reset your iphone...
what i mean reset is not press n hold the power n home buttons. i mean to refresh the whole device. you r advised to back up all contents to iTunes/ iCloud first

read from some other forums, after upgrading there are a lot of issues like yours with various products. after refreshing the device, it s ok now.

[kwinnie]

sorry are you referring to iOS updates? if not my comment above is not relevant.

[djoule72]

sorry are you referring to iOS updates? if not my comment above is not relevant.

hi thks for your answer. but How do I "refresh" the device? I am not able to get it to "online" status.
yes it is IOS last update i am taking about, but in.sight app also got an updates a few days ago.
thks four your help

[Philips - QK]

Dear djoule72,

I think kwinnie was trying to say that you have to setup your iPhone all over again after backing up all contents to iTunes & iCloud.

Understand that this can be a very painful move. Would you please provide your registration ID to me via PM so that I can check from the server side what can be done?

With thanks & regards,
Philips Moderation Team