TV is intermittently loosing sound

[nemesis53]

Hi there. I'm from Turkey.

I have 32PFL5405h/12 tv and my TV is intermittently loosing sound when you connect an external device via HDMI. I use ps3 and pc connection via hdmi and both of them having this issue every 10-15 minutes for 4-5 seconds. This is really annoying. It's a brand new tv (purchased on 02.18.2011) and latest firmware installed (140.029).

I looked at the changelog and this problem claimed to be fixed with the 140.027 version. What is the problem should i return my tv?

Thank you.
---------------------------------------------------------
140.32 installed.

Uptade 6:

Today i tested 2 movies in a row (total: 210 mins). NO DROPS! I think philips solved hdmi issue on the 5000 series wih 140.32. I wish they fix other series too soon. Best regards.

Uptade 5:

Last 2 days i have tested 3 different ps3 games (DMC4,PES11,NFS) at least 4 hours for each (it was Fight Night Champion before). AND NO DROPS!! This means F.Night has a bug (i found a few complains about this game too. Even non-philips tv owners having this issue) but one of the forum members marcus stll having this problem with his AVR via HDMI. Now i'll test PC to HDMI sound. And sorry for the wrong alert.

Uptade 4:

Third sound drop after 28 minutes again.

Uptade 3:

Second sound drop after 20 minutes again (Still testing).

Uptade 2:

First sound drop after 2 hours of playing (Still testing).

Update.1:

I'm trying 140.32 now (with a ps3 connected via hdmi). It has been 60 minutes still no problem with the sound. I'll test it more tomorrow.

[Toengel]

Hi,

wait for firmware 140.32 which will (hopefully) be released soon...

Toengel@Alex

[nemesis53]

Tnx.
i hope so.

[Nettle]

Hi there. I'm from Turkey.

I have 32PFL5405h/12 tv and my TV is intermittently loosing sound when you connect an external device via HDMI. I use ps3 and pc connection via hdmi and both of them having this issue every 10-15 minutes for 4-5 seconds. This is really annoying. It's a brand new tv (purchased on 02.18.2011) and latest firmware installed (140.029).

I looked at the changelog and this problem claimed to be fixed with the 140.027 version. What is the problem should i return my tv?

Thank you.

Dear Nemesis,

welcome in the DPU: "Disappointed Philips Users" club.

Same issue of mine with my Soundbar via HDMI or via SPDIF.

regards

[nemesis53]

Dear Nemesis,

welcome in the DPU: "Disappointed Philips Users" club.

Same issue of mine with my Soundbar via HDMI or via SPDIF.

regards

So you're saying this problem is permanent? Even after so many software updates?
I didn't expect from philips such thing. I wish i have bought samsung.

[Toengel]

Hi,

a few minutes ago, firmware 140.32 has been released for 5000, 6000 and 7000 series... try that one...

Toengel@Alex

[markus]

140.32 does not fix the problem.

[JJones]

So you're saying this problem is permanent? Even after so many software updates?
I didn't expect from philips such thing. I wish i have bought samsung.

I posted a Topic "I will never again purchase another Philips product!" My tv has been broken since the day I bought it, I have been on the phone, writing emails, posting blogs on their Facebook page, for over a month about my issue. Philips has bugs with their tv's, they have horrible customer service, and the 1 year warranty is worthless due to all the bull crap you have to go through and the hoops you have to go through for this company. Take a look at my post and see all the stuff I have gone through for just a Trailing/ video issue with my tv! I wish I would have bought a samsung!

[JJones]

Yea they told me a software update would of fixed my issue too, it didn't! Then they wanted to blame the settings on the tv, that was not it either. Then they wanted to blame the connection type to the tv, that was not it. Then they blamed it on the main board in the tv, that was not it. It is the crapy product that they are pumping out and not taking credit for!

[JJones]

Dear Nemesis,

welcome in the DPU: "Disappointed Philips Users" club.

Same issue of mine with my Soundbar via HDMI or via SPDIF.

regards

I would like to be voted in as president of the "DPU"!

[nemesis53]

I'm trying 140.32 now (with a ps3 connected via hdmi). It has been 60 minutes still no problem with the sound. I'll test it more tomorrow.

[billbond4]

I have the the firmware on my TV for over a week and havent noticed any sound drops (32pfl5405h/05)

[Fan_TV]

I have 32PFL5405h/12 tv and my TV is intermittently loosing sound when you connect an external device via HDMI. I use ps3 and pc connection via hdmi and both of them having this issue every 10-15 minutes for 4-5 seconds. This is really annoying. It's a brand new tv (purchased on 02.18.2011) and latest firmware installed (140.029).

I have the same problem with PeerStation SIG220, media player Fantec MM-FHDL and other devices...
My TV is 46PFL9705H/12
FW: 140.029...

[Philips]

Hi all,

Software 140.32 for the 5000, 6000, and 7000 series is available .
This version will also address the "audio loss" issue.

Software 140.32 upload for the 8000 and 9000 series will start soon.

[Nettle]

I'm not saying that the problem is permanent.

I'm telling that I'm experiencing this problem since my purchase of a 37 PL 8605 M/08 (end December 2010): in the meantime I've installed the 140.29.0.0. fw release and the sound loss problem wa not solved.

I'm waiting for the next 140.32.0.0 fw release.

regards