Results 1 to 2 of 2
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 107, Level: 1
    Level completed: 57%, Points required for next Level: 43
    Overall activity: 0%
    Achievements:
    New Achievement!7 days registered100 Experience Points

    Join Date
    Feb 2013
    Location
    Trieste
    Posts
    2
    Points
    107
    Level
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Angry tv extended warranty

    Good morning to everyone!

    I just wanted to share my experience with you all and get some suggestion maybe....

    5 years ago I buyed a Tv 37PFL5522D DVB here in Trieste and i buyed the extended warranty as well for the total amount of € 789,00.

    This year the tv started giving problems such as:
    - automatic turn off of the tv system
    - research of signals, continuous lightening of the red light of the tv
    - systematic turn off of the tv

    I brought the tv to the assistance three times during my days off from august 2012 till yesterday.
    The first time i got my tv repaired after 45 days more or less by paying € 45,00. It worked for 20 days and then the same problems upon written again.

    I brought the tv to the assistance a second time explaining that the problem wasn't solved. After 30 days more or less without television i got my tv that after the usual 20 days did't work again...and always the same problems described.

    Is it normal to pay an extra service and not to get this service? I mean, either getting another Tv to use meanwhile or a bonus to buy another tv but not this kind of joke!!!
    What do you think about it?????

    Someone had the same problem with the extended warranty?????????
    Last edited by Anna Modena; 02-08-2013 at 08:49 AM. Reason: sharing a problem with the extended warranty

  2. #2
    Moderator
    Points: 76,044, Level: 85
    Level completed: 71%, Points required for next Level: 506
    Overall activity: 47.0%
    Achievements:
    Recommendation First ClassTagger First Class50000 Experience PointsNew Achievement!Veteran
    Philips's Avatar
    Join Date
    May 2010
    Posts
    810
    Points
    76,044
    Level
    85
    Thanks
    1
    Thanked 15 Times in 13 Posts
    Rep Power
    10
    Some feedback: we are currently investigating this case and are in contact with the customer. It seems that there are quite some misunderstandings and misexpectations.
    Forum Mod

Similar Topics

  1. Replies: 4
    Last Post: 12-07-2012, 03:43 PM

Tags for this Topic

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •