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  1. #1
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    Unhappy Fidelio 7500 no longer supports charging of i-phone/pod 4

    Fidelio 7500 after 6 months of owning plays music but will not charge i-phone or i-pod 4. Return through warranty. Receive replacement only to find error message when docking that states "Charging for this accessory is not supported". Call Philips only to hear "please update your i-products to the latest version 6.1. Clear all music and many apps off one of the products, wait two hours for download only to find same message: "Charging for this accessory not supported". Why oh why did it work for 6 months and not now? Feeling really ripped off since charging of my two units was always an issue but the sweet sound made using this item a win, win.

  2. #2
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    Hi mrmarko,

    after updating your iphone and ipod have you reset the device as well? that sometimes helps. otherwise I would suggest also to reset the fidelio to factory settings and then connect and pair both devices from scratch.

  3. #3
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    by reseting the iphone i mean to hold long the home button and lock button.

  4. #4
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    Just rec'd replacement product and same thing! Will not charge. I have updated my I-pod to the latest version all to no avail. Now Philips is telling me that this is most likely defective as well. Send original back, call to verify that they rec'd and then they will send another replacement for the replacement. Seems so strange that it worked fine for six months and then lost the charger and the replacement has the same issue????????? I will try resetting i-pod but will not reset wives i-pod. Value my life too much.

  5. #5
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    Hello participants of the thread and forum members in general!

    Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

    Kind regards
    Philips – Katerina

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