Your experiences with FW v0.140.32.0 for 5000, 6000 and 7000 series (2010 models).

[Toengel]

Hi,

I just downloaded the 140.32 for 7605h - extraction worked...

Toengel@Alex

[shankly1985]

Thanks updated, good so far. Not lost picture when switching to pc or sound.

[Philips]

Update 7-March 15:30hr: Download problem has been solved. SW file for the 7000-series is not corrupted anymore!

[hopelesshc]

Dear Philips:

Many consumers in Spain (like me) are having pixelling problems with one HD tv channel (La Sexta, a famous channel in Spain). Each 20-30 seconds some pixels appears on tv and makes impossible to watch this channel clearly.

Many of us (some hundreds) have called to Philips Customer Care Department and we always get the same answer: "It will be fixed in the next firmware" or "Check your tv installation at home". I have a perfect tv installation as many of my friends. Since I bought this tv I hace updated 6 firm versions and I still have the problem with the last version.

When is Philips going to do something about this problem? Is it necesary to have hundreds of discontent customers which have spend 1000 (or so) euros in that product?

I don't know what do we have to do to be heard, but we expect something good from such a great brand like Philips. We just want to see that channel without pixels.

Please, do something.
Kind regards

[smart]

Update via internet connection did not work. I'm not sure if it is intended to work this time. I updated it manually and used an usb device for installation.

[Jessy]

Dear Philips:

Many consumers in Spain (like me) are having pixelling problems with one HD tv channel (La Sexta, a famous channel in Spain). Each 20-30 seconds some pixels appears on tv and makes impossible to watch this channel clearly.

Many of us (some hundreds) have called to Philips Customer Care Department and we always get the same answer: "It will be fixed in the next firmware" or "Check your tv installation at home". I have a perfect tv installation as many of my friends. Since I bought this tv I hace updated 6 firm versions and I still have the problem with the last version.

When is Philips going to do something about this problem? Is it necesary to have hundreds of discontent customers which have spend 1000 (or so) euros in that product?

I don't know what do we have to do to be heard, but we expect something good from such a great brand like Philips. We just want to see that channel without pixels.

Please, do something.
Kind regards

Can you perhaps make a screen-photo of this error, outside Spain we are all wondering what you mean.

[hopelesshc]

Can you perhaps make a screen-photo of this error, outside Spain we are all wondering what you mean.

Hello Jessy. I will try to get a snapshot. Maybe I did not explained myself very well. The problem is that the image get pixeled for a second and then looks ok. It happens every 20-30 seconds and is very annoying. It happens on the same channel of the same model 40PFL7605.

Thank you!

[petasis]

Cheap remark! You should not be abusive (is in the forum rules).

Its not a cheap remark, its reality. And I am not abusing the forum, they are abusing their customers.
I have paid 2600 euros for a TV whose 3D has no local dimming (in a local dimming TV!) and lots of crosstalk that makes it unwatchable, and has no EPG. That has no EPG at all. That have a ton of spelling mistakes in their localized menus, and after a hundred firmware releases they are still not fixed, despite I have communicated them 3 times (through e-mail, phone support & forum) to Philips. That I bought a TV who had widgets, that got removed in a while.

No, they don't work. If they did, my 9705 should have DVB-T EPG from day one, and I would not spend 7 months trying one firmware after another if they have fixed EPG. I am a paying customer, I am not a beggar.

I have accepted the fact that they have deceived me regarding 3D, and passed me a local dimming TV without local dimming in 3D, awful blacks in 3D and crosstalk, without telling me before I bought the TV. But DVB-T EPG is an essential usability feature, which are incapable of fixing after 7 months. NO, they don't work AT ALL.

Is it more clear now?

The fact that they have left their servers with corrupted files for three days, due to "weekend", is customer appreciation...

[sinistro]

Can you perhaps make a screen-photo of this error, outside Spain we are all wondering what you mean.

Hi, I got the same problem and also with the 40pfl7605 and La Sexta HD.

I tried to capture this wih my camara to get a photo of it but its hard to get the right moment as its random and all over the screen every 20-30 sec so I captured a photo of a bit of video I made to get this pixelation effect on photo.



Here you see these blocks on the finger

[hopelesshc]

Hi, I got the same problem and also with the 40pfl7605 and La Sexta HD.

I tried to capture this wih my camara to get a photo of it but its hard to get the right moment as its random and all over the screen every 20-30 sec so I captured a photo of a bit of video I made to get this pixelation effect on photo.



Here you see these blocks on the finger

Hi sinistro. Thank you for such a good snapshot.

I want to point out that this is a "lucky" snapshot because many times there are much more blocks (which I called pixels on the previous posts) on screen and the image is harder to see. The number and position of the blocks are arbitrary, and the frecuency of the effect goes from 5 to 50 seconds.

We hope that this problem could be fixed soon.

[markus]

These are compression artifacts. Could be errors in the signal itself or could be a decoding problem. Do other TV brands show the same errors with this particular channel?

[sinistro]

It aint the signal as the signal strength is 95% and the signal quality is 100% and these are the same as on the other HD channels which dont produce these effects.

Also on our other sets this does not happen on La Sexta HD, got a sony 32V4500, sony 40W5E, lg 50PK250 and the philips 22pfl3405. None of these produce these effects, all on the same antenna and same signal strengths.

[markus]

The error might be in the signal itself. This has nothing to do with signal strength or signal quality. 100% signal strength doesn't repair a faulty MPEG stream.
So, the next step would be to make sure that the encoded TV signal is transmitted without any errors. The question is: how can this be done and who's responsible to perform this test?

If the MPEG stream is conforming to standards then the problem is caused by your Philips TV without any doubt.

[sinistro]

I understand what you say but then if the encoded TV signal is already faulty then this error should be seen on the other sets also and that aint the case, not even on the small philips that came for free by the promotion of buying the 40pfl7605.

[markus]

Some decoder's error correction is pretty good so you won't notice any artifacts. In any case, eliminating a faulty MPEG stream has to be the first step in finding the real source of error.