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  1. #1
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    Unhappy BDP5500/12 freezes during start up

    My BDP5500/12 suddenly freezes during the startup. The display shows "HELLO" and that is it. No reaction on the remote control or buttons on the apparatus. Plug out- en in does put the player in the standby mode (tried several times). After pressing the "on" button the apparatus freezes again after displaying "HELLO". I cannot refresh-reset the software since I cannot get into the menu.
    Does anybody know what to do ?

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    Hello Sjors,

    Thank you for your post.

    Please power off the device for a few hours and check again. If you still experience the freezing issue, please take it to a service centre for check-up.

    Kind regards,
    Philips Moderation Team

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