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  1. #1
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    Net TV icon missing

    Hello,
    I have a 40PFL9705H smart TV which I purchased in 2011. I am trying to get the NetTV working. I am able to connect to the internet successfully within network settings. However my problem is there is no NetTV icon on the Home screen. I have installed the latest software from the support website today without success. I have tried a reinstall and factory reset, which has made no difference. Also when I try to go into the Help section, all that shows is a ? (questionmark). Any help on these problems would be appreciated.

  2. #2
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    Hi,

    For ? issue:
    - Format USB stick with FAT
    - create Folder "Upgrades"
    - copy the following file into that Folder: http://www.p4c.philips.com/files/4/4...12_mus_eng.upg
    - start TV, wait 3 minutes
    - plugin USB stick
    - go to TV configuration - outer right (update)
    - Chose local update
    - then you can install the help file

    The ? should be gone.

    Toengel@Alex

  3. #3
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    Hi, thank you for you quick response,
    I found that software and followed the process you said.
    Within local Update I got the msg
    "You are trying to programme a software older than or equal to the current one, are you sure you want to continue?"
    Is it okay to continue? The TV will still work afterwards - :-)

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    Hi,

    yes - this is ok in this case.

    Toengel@Alex

  5. #5
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    Great I'll give it a go, is there an equivalent .upg file for the NetTv software. I've no idea why it isn't on the TV.

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    That worked perfectly for the Help application. Thank you very much. You really know your stuff.

  7. #7
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    Hello, I still have the original issue where the NetTv icon is missing from the Home screen. Is there a particular piece of software in the software library (mentioned earlier in this Topic by Toengel) that I can re-install for the Nettv icon to appear.

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