New software version (v6.5) for M100 has been released

[Philips - Tereza]

Dear Users,

New software version (v6.5) for M100 has been released.

Improvements brought by this software version includes:
• Improved Monitor set-up with Wi-Fi network
• Improved video streaming performance
• Dropbox video recording bug fixed
• Bug related to incorrect Monitor Time fixed

Attached is the instruction on how to upgrade through iOS version of Philips In.Sight App and Android version of Philips In.Sight App, respectively.

Update In Sight M100 Firmware V6 5 - v1.pdf

Kind Regards,

Philips Moderator Team

[MicTee72]

I'm trying to complete the update exactly as the instructions say, I have been trying 2 iPhones and 1 ipad to complete the update. It fails every time. It fails after about a minute, turned off my power saver restarted app even reinstalled them and restarted the phone. Any assistance is greatly appreciated as I cannot us the alerts while the firmware is not to date.

[Philips - QK]

Dear MicTee72,

Would you please advise if you see any error message?

Kind regards,
Philips Moderation Team

[MicTee72]

After a min sometimes the time until update is finished might say 15 min left before I get the error message "update failed".

[ahah51]

I am having the exact same issue. Have not been able to update firmware since I purchased in December. I am experiencing the same message after approx. 1 minute "Error: Update Failed".
I also cannot seem to get the second monitor to connect.

[ahah51]

I am not able to update firmware since I purchased in December. I follow the instructions exactly as provided and update continuously fails. After approx one minute I get a message "Error Update failed". I was hoping the new firmware update would allow me to add my second monitor which up to this point has not been able to connect to my network. One monitors works fine.

[MicTee72]

Sure glad the help and support is so quick, I'm guessing I just have to try and figure this out myself.

[Faust]

what models of iPhone or idevice are you using and on what iOS are they now?

[MicTee72]

I have the single camera and iOS 6.1.3 on all my devices. Alerts are not working as well.

[MicTee72]

Still waiting for help, or should I just return my camera and get a different brand?

[Philips - Tereza]

Dear MicTee72 and ahah51,

I have sent you a PM. Kindly check your inbox messages.

Thank you very much.

Kind Regards,

Philips Moderator Team

[evan.spier]

Hi,

I got the Duo Pack Cameras. Both Cameras firmware have been updated to 6.5. My InSight IOS app version is 2.2.1, and my IOS version is 6.1.3

Since these firmware and app updates, the cameras themselves are working but both Audio and Video Alerts, Dropbox recording, and Push Notifications are not working at all.

I have tried reverting everything to what they were originally but that has had no effect.

I have been checking the forums etc for anything that might help but cannot find anything regarding a fix except a post from Philips to say its a backend problem and should be sorted by now.

However, this is not sorted as I have not being getting alerts for some time now.

Is there any indication anywhere of what the problem actually is and subsequently what the fix is?

The cameras are pretty useless without any of this functionality.

[Philips - QK]

Dear evan.spier,

Have you tried off your alert from your phone and then switch it on again?
Does this help?

Kind regards,
Philips Moderation Team

[evan.spier]

Hi,

Yes I have tried turning alerts on and off from both my iphone and ipad. No change to the problem.

Regards,
Evan Spier

[evan.spier]

Has there being any further updates or fixes that we can try?

I have installed the latest application software version over the weekend. Restarted both my cameras but the problem is still the same. No Alert notifications, no dropbox recording.

Regards,
Evan

Hi,

Yes I have tried turning alerts on and off from both my iphone and ipad. No change to the problem.

Regards,
Evan Spier