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  1. #16
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    Philips - Tereza's Avatar
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    Dear Evan,

    our development team is currently investigating the alerts/dropbox issues and once there are any updates available, we will inform you immediately.

    We do apologise for any inconvenience this may cause.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team
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  2. #17
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    Thanks for the Update Tereza. Happy to hear the issues are being actively investigated.

    Quote Originally Posted by Philips - Tereza View Post
    Dear Evan,

    our development team is currently investigating the alerts/dropbox issues and once there are any updates available, we will inform you immediately.

    We do apologise for any inconvenience this may cause.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team

  3. #18
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    HI
    I've been on the app store and it is still v 2.0.0 is the 2.2.1 acessible to the iphone 4? or has the new version not been released in the UK yet?

  4. #19
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    Hi,

    It has been nearly 2 weeks since the last update from Philips stating that Philips Dev Team are looking at the issue.

    Surely there must have being some progress on the issue made at this stage?

    Quote Originally Posted by evan.spier View Post
    Thanks for the Update Tereza. Happy to hear the issues are being actively investigated.

  5. #20
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    Dear evan.spier,

    The latest update from the team is that this can be resolved from the backend. We are still testing this.
    We would let you know when we have more concrete information.

    Meanwhile, we have a tester reported that when he set the alert sensitivity as 55%, he cannot receives the alerts; but when we increase the sensitivity to 80%. All are working fine to him again.

    Appreciate if you can also have a try of that.

    With thanks & regards,
    Philips Moderation Team
    Last edited by Philips - QK; 05-20-2013 at 06:50 AM.
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  6. #21
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    Hi,

    Thanks for that update. I did try increasing my alert levels but it made no difference.My Motion alert was already set at 100%, I increased the Audio to 85%, no change.

    I note there has been an update for the same issue on another forum thread. I will attempt that fix and update both threads accordingly.

    kind regards,
    Evan

    Quote Originally Posted by Philips - QK View Post
    Dear evan.spier,

    The latest update from the team is that this can be resolved from the backend. We are still testing this.
    We would let you know when we have more concrete information.

    Meanwhile, we have a tester reported that when he set the alert sensitivity as 55%, he cannot receives the alerts; but when we increase the sensitivity to 80%. All are working fine to him again.

    Appreciate if you can also have a try of that.

    With thanks & regards,
    Philips Moderation Team

  7. #22
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    HELP
    I can't upgrade the new software
    PHILIPS SOLUTION :

  8. #23
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    hi rudie, on what device are you trying to do the upgrade? what's the software version of it?

    also, maybe try to uninstall the app and install it back again?

  9. #24
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    md100

    Quote Originally Posted by Philips - Tereza View Post
    Dear Users,

    New software version (v6.5) for M100 has been released.

    Improvements brought by this software version includes:
    • Improved Monitor set-up with Wi-Fi network
    • Improved video streaming performance
    • Dropbox video recording bug fixed
    • Bug related to incorrect Monitor Time fixed

    Attached is the instruction on how to upgrade through iOS version of Philips In.Sight App and Android version of Philips In.Sight App, respectively.

    Attachment 1813

    Kind Regards,

    Philips Moderator Team


    i tried it whitout results !!
    i saw i have now an older version of "in sight" on my phone:
    how do i download version 1.3.7 ?
    kind regards,
    rudie

  10. #25
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    i tried it whitout results !!
    i saw i have now an older version of "in sight" on my phone:
    how do i download version 1.3.7 ?
    kind regards,
    rudie

  11. #26
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    hi rudie, ok, on what device are you trying to download the app? and what software version is it on?

  12. #27
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    Hi ..
    I had some trouble to Update with android ... But with my ipad and newest iOS . It worked fine.

    Everything works also dropbox alarms etc . Thanks .

    Idea for next vertion .... A button for video off to save bw , so live audio only is possible.
    And Maby put Update in a new app . So when we install the app it updates the monitor ..

    Keep up the god work ...

    Regards
    Brian

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