reconnection to streamlum account after factory reset of was6050

[radioguyana]

Hi there i am not able to connect to Philips stremlum internet radio. support said to connect with a new account and that did not work. I have not been able to use my radio for internet station since friday.

please can any one help on this matter

[Philips - Tereza]

Dear Radioguyana,

does it mean you cannot see the list of available Internet Radio channels or the device just won't play it?

[radioguyana]

it wont every time you put email and password in it says incorrect password. so you cant listen to any internet stations only fm radio.

[radioguyana]

factory reset the radio 10 times all ready. also tried with another email address and password and got the same problem with the internet radio side incorrect password. its the same password i use to log into the support site and forum.

[Philips - Tereza]

Dear Radioguyana,

I have sent you a PM. Kindly check your inbox messages and get back to me.

Thank you very much.

Kind Regards,

Philips Moderator Team

[ihudol]

I have the same problem on my WAS7500.

Regards, Igor

[radioguyana]

yea they have refer to it department so waiting on a responce from them......

[radioguyana]

password reset did not work. still getting the same incorrect password when i try to log in with new password.

chris

[ihudol]

I tried factory reset, pasword reset and created new account but always get the same "password incorect" error

[Philips - Tereza]

Dear radioguyana and ihudol,

I will pass this for furhter investigation. Would you please let me know the serial numbers of your products? That would be very much appreciated.

Thank you very much.

Kind Regards,

Philips Moderator Team

[Philips - Tereza]

Also, if you could let us know your WiFi Mac address that would be great.

Thank you very much.

Kind Regards,

Philips Moderator Team

[seanparker]

The more I search these threads the more I see these "incorrect password" issues. I was starting to think it was just me so I take comfort in this but still frustrayed at the lack of response from Philips. Has anyone solved this problem?

Regards
Sean

[Philips - Joanna]

Dear Seanparker,

It is indeed a known issue to us, into which we are currently investigating. As we have already informed you, we will notify you as soon as a solution is proposed.

We are sorry for any inconvenience caused by this, we are doing our best to resolve the issue.
Thank you for your patience,
Best,

Joanna

[seanparker]

Dear Philips moderators

I see there are yet more users who are unable to access internet radio services and this problem has been ongoing for some time and each time we receive the same response " Philips are looking into this" but some months later I guess Philips are still looking into this. With respect to youn as a supplier can I ask that you provide further insight as to what you are actually doing. Perhaps a little more technical insight in to what you are actually doing and perhaps a clearer indication of where the problem lies. My guess, because I have not been told otherwise, is that this is indeed a Philips related server issue and that our passwords are stored on a server that Philips cannot access?

Please refrain from serving your customers another "please be patient/we are looking into this standard reply" we should at least be given some respect for purchasing your products and I am sure that we would all like to hear from you.

Regards
Sean

[seanparker]

Dear Philips I am somewhat surprised or perhaps disappointed at the lack of response as it has been over 24 hours since my request. I would again ask on behalf of all the users who cannot access internet radio services on their system for a fuller response as to the progess of locating the fault and what is being done to rectify the fault. Again I am sure that I echo the thoughts of users who are disappointed with the lack of service that we are receiving.

Sincerely

Sean Parker