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  1. #1
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    Exclamation Software fail!

    Dear Philips Guys

    i got the Philips 55PFL450 for a lot of money...
    happy wit it? NO!
    tv won't respond to remote control !
    Yes i put NEW Battery in, YES i tested the remote with digcam and its ok,

    the TV software is scrap!
    i downloaded the new updates, and what you think?
    it say: new updates are available do you like to update?
    now the question:
    HOW THE ..... CAN I PRESS OK? YES UPDATE! IF THE REMOTE DONT WORKIN?!
    JUST TELL ME!
    Why there is no RESSET OPTION? External keyboard dont workin, keys on the back dont workin.. f it

    Give me a good reason for this sc..

    THANK YOU!

  2. #2
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    Dear omgfail,

    First, please mention the complete type number of your TV (55PFL450??/??) and if possible the serial number (printed on the rear sticker).
    Then, does the red LED on your TV blink when you press any key on the remote control?


    Regards,
    JuAn
    Forum Mod

  3. #3
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    Remote control don't respond after firmware update

    I have a Model 40PFL7007H/12 and two days ago I have update software when it says: a new software is available. Now the red led is always invisible (it lamps only when I press the buttons on the backside of the TV) and the remote control doesn't work. Batteries are charged.
    I wish to reset it to the default, but I don't find how to open the settings window with the backside buttons.
    The serial number is ZH1Q 1250 015288
    Have you one solution for me?

    Excuse me for the bad english.

    Thank you.
    Last edited by robpon; 08-15-2013 at 10:31 AM.

  4. #4
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    Quote Originally Posted by robpon View Post
    I have a Model 40PFL7007H/12 and two days ago I have update software when it says: a new software is available. Now the red led is always invisible (it lamps only when I press the buttons on the backside of the TV) and the remote control doesn't work. Batteries are charged.
    I wish to reset it to the default, but I don't find how to open the settings window with the backside buttons.
    The serial number is ZH1Q 1250 015288
    Have you one solution for me?

    Excuse me for the bad english.

    Thank you.

    Hi Robpon,

    Does your TV turn on and functioning with use of the buttons on the back?

    If not, please try to unplug the TV from the power socket for approximately 5 minutes.

    If yes, and also if this doesn't solve the issue:

    It could be that your remote needs to be paired to the TV again. Your remote works with radio frequency and the TV needs to know that it has to respond to it.

    Please try to pair the remote to your TV:

    1. Hold your remote control close to the TV (10cm) and press down the Red and the Blue buttons simulatiously until the TV gives the message: "Pairing Successful".

    2. Then try to use the remote again.


    If this doesn't work, please try the following:

    1. Press FORMAT + Mute + 0 simultaniously for more than 2 seconds.

    2. Press Home to check if the remote is successfully un-paired (Menu should not appear or disappear when pressing the buttons.

    3. Without pressing any other buttons, remove the batteries and place the remote keyboard side UP on a flat surface. Press down firmly but carefully so all buttons are depressed for 4-5 seconds.

    4. Reinsert the batteries and try to pair the remote as above.


    If you are still having issues, please contact your local customer service:
    http://www.support.philips.com/suppo..._selector.jsp?

    Select your country and preferred language, then Contact.


    Best regards,
    Ina

  5. #5
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    [SOLVED]

    I have contacted the italian support by chat and togheter we have solved the problem. The remote didn't be paired with the tv and was impossible to reset the tv using the usb way. But my daughter, playing with a old philips remote control, was able to start work the tv. Therefore the problem was the remote control and Philips will send me a new remote control.
    Thanks for the attention.

    Roberto

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