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  1. #16
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    for nothing

    philips as always, if you talk to it you get sent to the SAT
    SAT tells you talk to them

    I bought a tv in that department as it does not hold water on all sides, that happens, here is marketing a product and not heard complaints from customers??

    now eat it too with potatoes, for god shame !!!!!

    Philips totally disappointed me, now what am not going to buy, and the brands that are in competition.

    SOLUTIONS FIRMS believe that absolutely nothing, NOTHING.
    On the contrary, worsen the good.

    that shame
    Escuchar
    Leer fonéticamente

  2. #17
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    Hello everyone:

    After 4 days in the technical department, I received my tv yesterday. They put an isulating plastic material in order to isulate the signal of the receiver and reduce the macro blocks on La Sexta channel. When I turn on the tv on that channel, I see the same macro blocks. Not less, neither more.

    If this method was supposed to work and they have been testing the tv for 2 days, why the problem persists?

    I will call again today. I expecto that they change my tv receiver.

    Thanks

  3. #18
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    Quote Originally Posted by cc125 View Post
    for nothing

    philips as always, if you talk to it you get sent to the SAT
    SAT tells you talk to them

    I bought a tv in that department as it does not hold water on all sides, that happens, here is marketing a product and not heard complaints from customers??

    now eat it too with potatoes, for god shame !!!!!

    Philips totally disappointed me, now what am not going to buy, and the brands that are in competition.

    SOLUTIONS FIRMS believe that absolutely nothing, NOTHING.
    On the contrary, worsen the good.

    that shame
    Escuchar
    Leer fonéticamente
    cc125: eres grande, pero ni con estas van a arreglar nuestra tele.

  4. #19
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    Quote Originally Posted by hopelesshc View Post
    Hello everyone:

    After 4 days in the technical department,When I turn on the tv on that channel, I see the same macro blocks. Not less, neither more.
    If this method was supposed to work and they have been testing the tv for 2 days, why the problem persists?
    Thanks
    Dear Hopelesshc,

    in order to give you an answer I could ask you:"Why in the Philips firmware release notes an issue is declared as "solved" and, after the firmware installation, the problem persists???"

    The reason is the same.

    Second question:"Have they really tested the TV after the modification before to give it back to the customer??????".

    I don't think so.

    regards

  5. #20
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    Quote Originally Posted by Nettle View Post
    Dear Hopelesshc,

    in order to give you an answer I could ask you:"Why in the Philips firmware release notes an issue is declared as "solved" and, after the firmware installation, the problem persists???"

    The reason is the same.

    Second question:"Have they really tested the TV after the modification before to give it back to the customer??????".

    I don't think so.

    regards
    Hey Nettle, I understand what you want to say, but I would like to think that when they say that they do something is because the REALLY do something. Maybe I am too positive.

    I'll give them another chance.

  6. #21
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    Quote Originally Posted by hopelesshc View Post
    Hey Nettle, I understand what you want to say, but I would like to think that when they say that they do something is because the REALLY do something. Maybe I am too positive.

    I'll give them another chance.
    I hope you're right but I'm still have doubts.

    regards

  7. #22
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    Greetings

    whether to be angry, desolate, impotence .........
    Start chatting today with one "Victor"that either there are several "Victors"in chat or is the same, I've made ​​more than five conversations with this person, addressing the issue of the macroblocks of the sixth.

    Well, again today told me that he had no record of that problem.
    made me want to pick up the monitor and throw it out the window, because this is a joke going.

    I told him if he was kidding, or trying to fool us and because previously he had chatted on five occasions and he said the same thing.

    but the worst thing is they do not know what they say, the worst thing is that in the end of the chat, I commented that the issue of macroblocks, the firm added in the last words, as he would have to have that problem SOLUTIONS.

    but I just said I did not know of this problem?
    I've told you that I was not the problem with SOLUTIONS firm and I replied that I have done something wrong to update the tv.

    this is the response of a person who is in a chat-official website of a brand like Philips.
    that if I experience problems, contact the SAT.

    and I have never again, if he was laughing with me, if you fall into grace, or if you feel bad breakfast.

    which way to shoot with prospective buyers, clients of this brand.

    Greetings

  8. #23
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    Quote Originally Posted by cc125 View Post
    Greetings
    which way to shoot with prospective buyers, clients of this brand.

    Greetings
    ...and the Philips brand reputation is still sinking.

    regards

  9. #24
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    Quote Originally Posted by Nettle View Post
    ...and the Philips brand reputation is still sinking.

    regards
    Not only reputation, but also sales...
    I think that the customer's needs and the Philips' priority of implemented features do not meet very well...

    At first they targeted the world, then they targeted Europe, and now they are targeting a handful European countries (the ones that EPG works actually...).

  10. #25
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    Philips has acknowledged the problems with the "La Sexta" macro blocks and an improvement will be present in the next software release which will be available soon. Also the remaining "sound drop" issue will be addressed.
    Last edited by Philips; 03-19-2011 at 05:24 AM. Reason: Text update.
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  11. #26
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    Quote Originally Posted by Philips View Post
    Philips has acknowledged the problems with the macro blocks and an improvement will be present in the next software release which will be available soon.
    ...and for the sound drop issues too or not???


    Edit from Philips: see updated text in above post....
    Last edited by Philips; 03-19-2011 at 05:26 AM.

  12. #27
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    Quote Originally Posted by Philips View Post
    Philips has acknowledged the problems with the "La Sexta" macro blocks and an improvement will be present in the next software release which will be available soon. Also the remaining "sound drop" issue will be addressed.
    Where can we find a list of problems acknowledged by Philips and their status?

  13. #28
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    bmandersen recognized by philips ........

    Of course the problem we have in Spain of the macroblocks, for more than Hemnes explained by chat, by tlf, they say they have no record of this decision.

    Moreover, even tell you the fault is in the sixth, ie it lian, first not to know that problem, but after a while you say it is the sixth failure.

    but know it or not

    Clearly aware of the issue, but at least in my case, as in many Spanish foreros therefore let in time be if the warranty expires, to have if you get tired and you put the same string but normal, and that if looks good, we are lasrgas.

    I have sent 2 letters, and no response or an e-mail or a phone call, let shameful.

    I keep saying that I have (in terms of picture quality) the best tv on the market in this price range, and the ambilight is already scandal as you get to see this tv with a 15-20 mkv gigas, but there is always someone who spoils the day, in this case the tv.

    and whoever breaks it is philips, terrible customer service, the worst in Spain, said Forero and hundreds of people, is pessimistic.

    if it becomes sony would have already solved the problem, fixed it, but it is philips

    but anyway, it doesn't matter
    Escuchar
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  14. #29
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    Quote Originally Posted by cc125 View Post
    bmandersen recognized by philips ........

    Of course the problem we have in Spain of the macroblocks, for more than Hemnes explained by chat, by tlf, they say they have no record of this decision.

    Moreover, even tell you the fault is in the sixth, ie it lian, first not to know that problem, but after a while you say it is the sixth failure.

    but know it or not

    Clearly aware of the issue, but at least in my case, as in many Spanish foreros therefore let in time be if the warranty expires, to have if you get tired and you put the same string but normal, and that if looks good, we are lasrgas.

    I have sent 2 letters, and no response or an e-mail or a phone call, let shameful.

    I keep saying that I have (in terms of picture quality) the best tv on the market in this price range, and the ambilight is already scandal as you get to see this tv with a 15-20 mkv gigas, but there is always someone who spoils the day, in this case the tv.

    and whoever breaks it is philips, terrible customer service, the worst in Spain, said Forero and hundreds of people, is pessimistic.

    if it becomes sony would have already solved the problem, fixed it, but it is philips

    but anyway, it doesn't matter
    Escuchar
    Leer fonéticamente
    Eres un crack. Tengo un par de historias sobre el servicio técnico que tocará contar después de que venga un antenista a casa.

  15. #30
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    Quote Originally Posted by hopelesshc View Post
    Eres un crack. Tengo un par de historias sobre el servicio técnico que tocará contar después de que venga un antenista a casa.
    English please! Thank you!
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