Topic: Unable to connect to internet radion

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03-23-2013, 12:35 PM #1
Johnboy

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Unable to connect to internet radion

Having trouble connecting to the internet radio enter my email address and then after entering my password am told it is invalid. have tried resetting password, opened a new account but none of these work. Any ideas?
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03-23-2013, 03:21 PM #2
Tias

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Hi !
What device do you have ?

Have you tried to make factory reset ? (No worries, you will not lose any music in when doing a Factory rest.)
If that does not help, try posting the WiFi MAC address of your unit here and then perhaps Philips can make a reset of your account.

Cheers !
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03-25-2013, 10:02 AM #3
Philips - Tereza

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Dear Johnboy,

please let us know your WiFi Mac address, model and serial number of your product and we will have a look into this.

Thank you very much.

Kind Regards,

Philips Moderator Team

Forum Mod
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