Unable to connect to internet radion

[Johnboy]

Having trouble connecting to the internet radio enter my email address and then after entering my password am told it is invalid. have tried resetting password, opened a new account but none of these work. Any ideas?

[Tias]

Hi !
What device do you have ?

Have you tried to make factory reset ? (No worries, you will not lose any music in when doing a Factory rest.)
If that does not help, try posting the WiFi MAC address of your unit here and then perhaps Philips can make a reset of your account.

Cheers !

[Philips - Tereza]

Dear Johnboy,

please let us know your WiFi Mac address, model and serial number of your product and we will have a look into this.

Thank you very much.

Kind Regards,

Philips Moderator Team