internet radio MCi500

[d_special]

Hello,

After a powerdip, I don have used the internetradio function on the MCi500. I tried to start it up but I came in a loop.
Requers a email ID -> type in and then thhe radio display : already existing account.
Thats wright because it's mine.
I can't go any further with this............

Normally I use the wire connection and it works fine.
Help needed

Sorry, tried the factory reset but no results. And Baladin68 has precies the same problem, so there must be a real problem with the accounts.
Philips moderators???>>>

[Tias]

Hi !
Have you tried to make factory reset ? (No worries, you will not lose any music in when doing a Factory rest.)
If that does not help, try posting the WiFi MAC address of your MCi500H here and then perhaps Philips can make a reset of your account.

Cheers !

[baladin68]

Hello,
it is the same probleme for me with my MCI500. I registered it by writing my mail in the MCI500 and now the MCi500 is registered in my philipps account. But every time i want to connect the internet radio the MCI500 ask me again my mail, if i tape OK it s displayed : already existing account ! of course it is mine. There is no way to connect to the internetradio !
( factory reset of MCI500 changed nothing )
please help !

[Philips - Tereza]

Dear d_special and baladin68,

please let us know your WiFi Mac address and theserial number of your product and we will have a look into this.

Thank you very much.

Kind Regards,

Philips Moderator Team

[baladin68]

Hi
thanks for answering

internet address : 192.168.0.13
serial number : NW000902011992

[WalkmandT]

Hello,

After a powerdip, I don have used the internetradio function on the MCi500. I tried to start it up but I came in a loop.
Requers a email ID -> type in and then thhe radio display : already existing account.
Thats wright because it's mine.
I can't go any further with this............

Normally I use the wire connection and it works fine.
Help needed

Sorry, tried the factory reset but no results. And Baladin68 has precies the same problem, so there must be a real problem with the accounts.
Philips moderators???>>>

Hello!

I have absolutely the same problem. A few days ago I've made factory reset and now my mci500 says me: "this user already exist". What's going on?

P.S. IP 192.168.88.229 and s\n is PT380940007838

[d_special]

Hello,

I lookt at it
Firmware version 1.17.5130
IP 168.192.1.1
serienr 00831002989

thanks

[Philips - Tereza]

Dear d_special and WalkmandT,

I have sent you a private message. Please check your inbox messages.

Thank you very much.

Kind Regards,

Philips Moderator Team

[JenJHuijbregts]

Dear Philips Moderator Team

I have the same problem. I have a MCi500H/12 with firmw 1.17xx.

Mac: 00:17:c4:2a:bf:99
Device IP Address: 169.254.81.122
S/N: PT1B0924003972

Could you help me?

Many thanks in advance!

[Philips - Tereza]

Dear JenJHuijbregts,

please send me a private message also with your product registration ID which will be your email address under which you registered your Internet radio account on My Philips.

Thank you very much.

Kind Regards,

Philips Moderator Team

[lozg]

I have this same problem following a reset. How can this be fixed?

[Streamiumtone]

I have the same problem with my MCi500.

I also have a problem with 3 other WAS7500 stations which I have. They now don't accept my password.

Can someone in the Philips moderator team help?

[Philips - Tereza]

Dear Streamiumtone and lozg,

I have sent you a private message. Kindly check your inbox messages and get back to me.

Thank you very much.

Kind Regards,

Philips Moderator Team

[baladin68]

Hi
Anything new about that ?

are the internet radios working for the 1.17 firmware ?
It's not working for me !

[Philips - Tereza]

Dear baladin68,

we are still working on this issue and once we have any updates and solutions we will let you know immediately.

We do apologise for any inconvenience this may cause.

Thank you very much.

Kind Regards,

Philips Moderator Team