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  1. #1
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    Spotify - Song format not supported

    some of the albums which I've added to my Spotify playlist won't play anymore; my MCi900 tells me the Song Format is not supported. I have to press the Back key numerous times in order to return to the playlist. The firmware is up to date.

  2. #2
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    Hi AAdriaansen,

    Thank you for your feedback.

    This is probably change on the side of Spotify service. Would you send us an example which formats you cannot play anymore and also which are still available?

    Kind regards,
    Philips Moderation Team

  3. #3
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    Hi,
    an example of a song which is not supported:
    Artist: Anna Phoebe
    Song: Gypsy
    and one which is supported:
    Artist: Panic Room
    Song: Freedom to Breathe

    kind regards,

    Ad

  4. #4
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    Hello AAdriaansen,

    what is the file type of those songs?(format)

    Thank you
    Philips Moderation Team

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    Spotify doesn't show the file type, at least I don't know how to make the filetype visible.

  6. #6
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    Hello AAdriaansen,

    Please bear with me while I am checking this with our technical team.

    Kind regards,
    Philips Moderation Team

  7. #7
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    Hello AAdriaansen,

    After check up with our technical team I have received information that there is a need to contact service center in this case. Which country are you based in?.

    Thank you
    Philips Moderation Team

  8. #8
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    Songs without problems:
    Jacco Gardner - Clear the Air
    Anneke van Giersbergen - We live on
    Celine Dion - Le Ballet

    Songs with non-supported format:
    Agua de Annique - Beautiful One
    Mary Black - Marguerite and the Gambler
    Moya Brennan - Tapestry
    Ben Caplan - Southbound

    All songs on an album are always supported or faulty.

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