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  1. #16
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    Dear Tereza,
    I am experiencing the same problems. Please include me on you private messaging list
    regards
    clifft

  2. #17
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    Dear Tereza having trawled the web it would appear that this problem has/is occurring to hundreds of users some of whom by now have given up, due to lack of a fix, and gone with other more reliable products. May I ask in open forum how long Philips have known about this issue because I am guessing it is months not weeks. In the meantime would you please provide me with further information regards who I may contact as I wish to formally lodge a complaint.

    Thank you in advance
    Sean.

  3. #18
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    Is there a reason why Philips have not replied to this reasonable request?
    Quote Originally Posted by seanparker View Post
    Dear Tereza having trawled the web it would appear that this problem has/is occurring to hundreds of users some of whom by now have given up, due to lack of a fix, and gone with other more reliable products. May I ask in open forum how long Philips have known about this issue because I am guessing it is months not weeks. In the meantime would you please provide me with further information regards who I may contact as I wish to formally lodge a complaint.

    Thank you in advance
    Sean.

  4. #19
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    Dear Sean,

    this issue was brought to our attention by our Support Forum user about 5 weeks ago, until then the Internet radio was working with no problems. Within this period, through our Support Forum as well as Customer Service Call centres in Europe, we have logged about 30+ users with the same issue, yourself including.

    The best way to formally lodge a complaint is through this public forum as it is directly connected with Philips Technical and Product Development Teams who are monitoring and acting upon here expressed issues, complaints and recommendations.

    We have noted your critique and complaint and we do really apologise for this inconvenience. We are looking into this matter and trying to resolve this issue as soon as possible.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team
    Forum Mod

  5. #20
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    Dear Tereza,
    I am experiencing the same problems. Please include me on you private messaging list
    regards
    Duane
    I didn't get a reply to this
    Last edited by Duane11; 06-15-2014 at 01:18 PM. Reason: I didn't get a reply to this

  6. #21
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    Hi
    still the same problem . pls let me know if its possible to fix
    one station still can connect to internet radio the center and all the rest can not connect
    pls send me update

  7. #22
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    No reply, no fix, this is the last Phillips product I will buy!!!! I'm not that much of a tech guy and anything that isn't "plug & play" isn't worth wasting time on. I've spent a lot of money on this system and it's crap.
    I wonder if I'll get a response now but I doubt it!!!!
    Duane11

  8. #23
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    Hello,

    Please provide the following via pm:

    1. Registration Email address.
    2. Wired MAC address.

    Once we get this information, we will be able to assist you.

    Kind regards,
    Philips Moderation Team

  9. #24
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    Information provided, over two weeks ago, still no fix!!! Any chance of a refund Phillips ? Poor product with worse service!

  10. #25
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    Hi,

    The addresses provided by you are not Wired MAC addresses but our team was able to find your devices so they will be reset accordingly.

    Kind regards,
    Philips Moderation Team

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