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  1. #1
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    MCi series firmware update.

    Hi,

    do you have any plans to update firmware for MCi streamium series, MCi298 to be more specific?
    The last update was released more than one year ago and as usual left plenty of bugs still living inside of our machines.

    Regards,
    zefra

  2. #2
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    hii have to agree here WHEN will the software bugs be fixed please i have one of these but its VERY buggy

    JH

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    fröschl (04-30-2013)

  4. #3
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    Very buggy indeed. But I have not much faith that Philips will do anything about it. Actually, I had contact with two different 'service' persons from Philips and explained my problems with the Streamium products. They both claimed to come with an answer...but guess what, two months further and none of them ever contacted back again.

    I personally don't count on anything anymore....

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    fröschl (04-30-2013)

  6. #4
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    Philips is a new firmware being worked on please?

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    fröschl (04-30-2013)

  8. #5
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    Ignorance instead of answer. As expected from this diode like forum.

  9. #6
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    Philips? Is there anbody out there? Hellohohhh!!! Is this a support forum here or a dead postbox? Can somebody from Philips answer support questions customers of Philips ask here?

    Could you at least publish this crappy firmware source code so we could help ourselves to get something that is working?

    Most annoying bugs on my MCi298:

    1. Hangs completely once in a while. No reaction on any keypress. only solution: unplug power.
    2. Looses all settings
    3. looses only network settings
    4. looses time settings

    And this is only the top the iceberg!

    Thomas

  10. #7
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    You do know that this forum is not an official support channel, don't you?

    This is primarily for user-to-user support, with Philips sometimes moderating or chiming in.

    For your official support channels, go to http://www.support.philips.com/suppo...g_selector.jsp and select your country and language. There, you find links to eMail and Chat support (it seems that some combinations of country and language lack the Chat option).

  11. #8
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    My dear chrisham,

    you think that lot of us are stupid, don't you?
    Of course we tried everything: Philips web support, Philips repair service, Streamium cafe and finally this, I repeat, diode like forum.
    If you can help us, do this. Can you?

  12. #9
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    Dear Users,

    Thank you for your patience and sorry that you have waited for a reply, but your queries were being consulted with the development team.
    @Zefra, Jphenrick, Chrisdude- please check your mailboxes, I have PMed you with the info.

    Kind Regards,
    Joanna
    Forum Mod

  13. #10
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    My MCI298 worked fine but now I met a lot of problems:
    - I am connected in Wireless but the icon (cable disconnected) appears and disappears.
    - When I start to listen FM radio, the sound is Noisy, and if I try to go back, the MCI 298 stops and restarts.
    - When I listen the Internet radio (Wireless connected) the icon (cable disconnected) appears and the MCI 298 shuts down and restarts.
    - When the sound of th FM radio is Noisy and if try to connect in internet radio, the MCI 298 stops and resarts.
    I do a restart with factory settings but the problems remain.

  14. #11
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    I have received PM from Joanna Philips: there will be no more firmware updates for MCi298 in the future. So, we got this worthless machine for our money. Isn't there a name for this kind of transaction?

    Best regards to all of you

  15. #12
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    I got the same message.... So no sight on improvement of the system at all.

  16. #13
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    I have an Mci and NP by the way. No updates expected for those either

  17. #14
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    Philips

    we as users do need a fix for this unit - will replacements be offered?

    the one i have constantly freezes on wired or wireless on internet radio, upnp playing and even cd playing!

    thanks

    JH

  18. #15
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    Birthday Present

    Quote Originally Posted by Philips - Joanna View Post
    Dear Users,

    Thank you for your patience and sorry that you have waited for a reply, but your queries were being consulted with the development team.
    @Zefra, Jphenrick, Chrisdude- please check your mailboxes, I have PMed you with the info.

    Kind Regards,
    Joanna
    Ok, nice. This is open communication from Philips. So not only the development department seems to be not willing to help users but also marketing might need some support in how to communicate to CUSTOMERS (!!!).

    It is my birthday today and all I hear from Philips is that they send private message so some users. And this of course only as I looked into this forum. So Philips communicates to some users that their devices will stay bricks (ok, sometimes the bricks play music but as you never can rely on it playing music I keep calling it a brick). Other users are not even notfied that their devices stay bricks.

    Wouldn't it be a better way to communicate such things publicly and refund CUSTOMERS (!!!) that have bricks but payed Streamium devices?

    Thomas

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