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  1. #16
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    Philips Support

    can this firmware update please be reconsidered please or can we have refunds or credit notes against newer supported models please?

    thanks

    JH

  2. The Following User Says Thank You to jphenrick For This Useful Post:

    fröschl (04-30-2013)

  3. #17
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    Dear Jphendrick

    Please refer to the private message I have just sent you.

    Kind Regards,
    Joanna
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  4. #18
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    Hi JH,

    obviously you are satisfied with PM you received from Joanna Philips. Because we all are victims of this Philips business strategy, would you be so kind and share this message with us?

    Thanks and regards

  5. #19
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    Quote Originally Posted by Philips - Joanna View Post
    Dear Jphendrick

    Please refer to the private message I have just sent you.

    Kind Regards,
    Joanna
    Hi Joanna,

    as there is not only jphenrick who has problems as you might see from the other replies, I may kindly ask you to communicate to all of us, what Philips will do to solve the problems it created by selling a non working product to its customers.

    Thomas
    Last edited by fröschl; 04-29-2013 at 08:46 AM.

  6. #20
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    Dear Users,

    I understand you might be confused by the PMs, let me try and explain as this was nowhere near the effect I was intending to create. The reason behind me sending a PM to one user was that my answer was directed to that user in particular, with direct reference to his country and thus it would be irrelevant to anyone outside the UK. There is no other conspiracy behind it.

    I am sorry if it caused confusion, as this was not the intended effect. Once again, I would like to stress the fact that I do appreciate your frustration and understand that this might have not been made clear.

    Kind regards,
    Joanna
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  7. #21
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    Dear Joanna,

    Quote Originally Posted by Philips - Joanna View Post
    Dear Users,
    ... I would like to stress the fact that I do appreciate your frustration and understand that this might have not been made clear.
    actually it surprises me that you do "appreciate our frustration". I would have preferred that Philips (not you personally) relieves our frustration by either solving the actual problems or finding another solution that turns me from a "never-ever-Philips-buyer" to a happy "yes-I-think-Philips-does-a great- customer-care-job-and I-will-definitely-buy-from-Philips-again-customer" .

    But I am getting off-topic here. Is there now also a solution for customers outside the UK?

    Thomas

  8. #22
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    btw. here is an earlier not complete summary of real bugs and feature whishes:

    http://www.supportforum.philips.com/...mware-wishlist

  9. #23
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    Hi all,

    what you think about contacting BEUC, The European Consumer Organisation (www.beuc.org) and asking them for a help in this Philips case?

    Regards

    P.S. thanks to fröschl and chrisdude for PM

  10. The Following User Says Thank You to zefra For This Useful Post:

    fröschl (04-30-2013)

  11. #24
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    @ Zefra and @ Froschl,

    My advice would be to contact Consumer Care teams in your respective countries on this matter ( I do not know where you are from) as there is nothing more that could be done from our side. We would like to remind you, however, that when it comes to refunds we have no authority of affecting the country’s decision as it is entirely dependent on them. I hope this helps.

    Regards,
    Joanna
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  12. #25
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    Dear Joanna,

    Wouldn't it be easier for us if you coordinate this as we would not have to explain our story again and again?

    I live in Germany.

    Kind regards,
    Thomas

    P.s. You find many other users with problems with the mci298 in the other thread i linked to in one my previous posts
    Last edited by fröschl; 05-02-2013 at 06:12 PM.

  13. #26
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    Hi Joanna,

    I believe that this case should be resolved/refunded by Philips company itself and not by local Philips representatives/resellers. They only reselling your products in good faith and are not responsible for products which are produced as faulty by your company. Your representative office in my country (Slovenia) kindly tried to help me, tried to repair my MCi298, but without any success. Of course, they were not able to repair faulty firmware. Just for example, when some car factory recalls its cars due to faulty part, who should pay for car repairs? Local reseller?

    Hi all,

    can we find us in this Collective Redress at BEUC?
    http://www.beuc.org/Content/Default.asp?PageID=2140

    Regards
    Last edited by zefra; 05-08-2013 at 05:22 PM.

  14. #27
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    Hello,

    as stated here , I cn confirm, that when I switch off my NAS Synology, I do not have anymore reboots

    Hey Philips, could you wake up from you lethargy and fix this Firmware !!!

  15. #28
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    Angry

    Hello,

    As stated here it is linked to NAS and WiFi.

    Please Philips get out of hibernation and fix this firmware.


  16. #29
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    Hello,

    One of the main reason for unwanted reboots is linked to WiFi.

    And I noticed that when my NAS is off, there is no reboot

    Hope something can be done.

    Please.

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