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  1. #1
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    The Best way to Lose Customers & Subs

    If you search around the forum you will find a lot of topics requesting subtitles in Cyrillic,Greek etc. for their Philips TVs (when playing their videos through USB).

    The usual answer by Philips is that this option is not offered , although this is something that could be easily done
    through a firmware update and although such an option is offered from the beginning from almost all the competitors of
    Philips and their Smart TVs.

    Personally I have 3 ways to accomplish this.

    1. Using the program AVIAddxSubs, I can permanently build the subtitles into the video and play it directly from USB.

    2. Use one of my external video players (even my Playstation and Wii can do that).

    3. Use my laptop and play the movie through DLNA (i.e. using VLC player).

    But the questions remain.
    How can you sell a TV to a country, translate all the menus and Help files to that language, but on the same time you refuse to add a simple option about subtitle code page ?

    Why Philips does not want to offer that simple option for its Smart TVs ?

    Why to insist to such a decision while almost all of its competitors offer this option from the beginning ?

    How can I suggest to a friend of mine or to a relative to buy a Philips TV when I know that he must use a computer or another player to accomplish such a simple task (that is freely offered by other brands) ?

    Isn't it obvious that your existing customers will not consider your brand in their next TV, if they are treated like this and for such a simple-easy request, already freely offered by your competitors ?

    Maybe this must be a case study (marketing lesson) titled "The Best Way to Lose Customers".
    Last edited by ak16; 04-01-2013 at 06:53 AM.

  2. #2
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    ak16 i agree with you,
    i bought a tv philips 5507h/12(3d) to see movies from usb and i can not see the subtitles because they do not support the greek language 1253. whats going on with you? you don't care about your customers? why do i ask? of course you don't, because you care only about a few countries like germany france belgium or uk. if you you respect us you have to help or you have to live from greek market and live us buy other brands. i dont want to to be rude but its not right to live us by tv, glasses, usb, and after to see that we can not see!!!!!!\
    ak16 how you use AVIAddxSubs i try but no luck. its only for avi or and the others like mp4 mkv and others? from usb i can see only if i have the movie with the sub inside no with srt. this programme put the srt inside and then i can erase srt from file? abute 3d sub ? i try the 3dsubtitle programme and i see the convert in greek 1253 but on tv no luck again chinese.

  3. #3
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    With AVIAddxSubs you "build" the srt subtitles into the file (usually avi format). Afterwards you MUST ACTIVATE the subtitles from your remote control and the special key for that purpose. You can watch your file with or without subtitles.

    As program states, I think that you can build the subtitles into an MKV or MP4, but you have first to transform the srt subtitles to idx/sub (through the program). I have not tried that option because I have found 2 more convenient (and easy) ways to watch my files.

    1. You can connect (wireless or by wire) your computer with the TV to your network using a free media server like Plex or UMS or PS3 media server and play your files from the media server.

    2. You can connect your laptop with HDMI (if of course you own a laptop with HDMI) and watch any file format with subtitles and any player like VLC.

    As far as 3d is concerned my TV does not include that option so I can not advise you about them.

  4. #4
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    thanks ak16
    i do this but in the end the subtitles are not greek i think because my tv support 1252 (west europe) and not 1253 (greek). do you now how i can put the subtitles into the movie?

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    without srt file?

  6. #6
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    Please read the information of what the program actually does. There you can find that :

    " This effect is achieved through a srt conversion to another format where the subtitles are stored as bitmaps (that is, images) already prepared in your PC."

    So the srt file is transformed to "images" and it does not matter what code page your TV can read.
    Afterwards you do not need your srt file. Also you can have idx/sub from srt and the opposite.

  7. The Following User Says Thank You to ak16 For This Useful Post:

    FON (04-22-2013)

  8. #7
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    thanks ak16,
    i tryed this again and i have 2 movies, the old avi and a new movie (divx) with the subs inside
    now i have to try chainging an mp4 or mkv movie to avi and try again the aviaddxsubs.

  9. #8
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    Quote Originally Posted by ak16 View Post
    If you search around the forum you will find a lot of topics requesting subtitles in Cyrillic,Greek etc. for their Philips TVs (when playing their videos through USB).

    The usual answer by Philips is that this option is not offered , although this is something that could be easily done
    through a firmware update and although such an option is offered from the beginning from almost all the competitors of
    Philips and their Smart TVs.

    Why Philips does not want to offer that simple option for its Smart TVs ?

    Why to insist to such a decision while almost all of its competitors offer this option from the beginning ?

    How can I suggest to a friend of mine or to a relative to buy a Philips TV when I know that he must use a computer or another player to accomplish such a simple task (that is freely offered by other brands) ?

    Isn't it obvious that your existing customers will not consider your brand in their next TV, if they are treated like this and for such a simple-easy request, already freely offered by your competitors ?

    Maybe this must be a case study (marketing lesson) titled "The Best Way to Lose Customers".
    Hi, do we want to speak about the missing "Now/Next" feature too?

    Regards

  10. #9
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    hallo Netle
    what you mean?

  11. #10
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    The "Now/Next" function is another feature that is unfortunately missing in my Philips TV (and overall offered from the main competitors) and that is not helping the Philips brand reputation at all.

    Regards

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