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  1. #1
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    AD7000W/10 Issues with devices recognising speaker

    All...please help.

    I have had the speaker for a few months and it has never worked properly... At first, our internet was poor, but we now have excellent wi-fi.

    There is no problem connecting the speaker to the wi-fi (it beeps and, even so, I have reset and reconnected it many times), but my devices (iphone 4S with latest iOS, ipad 1 and laptop) rarely recognise it. Sometimes they do, so it is definitely connected. But it's uncommon and it's always a faff (turning devices on and off etc.). Not exactly what I was looking for!

    It's across all devices, so is definitely the speaker.

    Is this a common problem? Is there any fix? What I would really like to do is contact Phillips for a replacement or refund, but imagine I will need to go through the merchant. I have proof of purchase so hope it won't be a problem, but thought I would give this a shot......

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    Hey there Shelly!

    There's no fix I'm aware of I'm afraid. There shouldn't be any problems with getting a refund/ replacement: just call the Philips Call Centre/ Customer Support or whatever they are called in your country and they should arrange it for you.

    Hope this helps!
    Good luck
    Cheers,
    WW

  3. The Following User Says Thank You to William Wallace For This Useful Post:

    shelly (05-19-2013)

  4. #3
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    WW- thanks for you reply! I contacted Phillips directly that night, but I'm still waiting for a response... will see!
    All the best.

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