Have an older (4 years-ish) GoGear Raga MP3 player that freezes on power-up. It goes through the series of start-up screens and locks up without ever showing the "Updating" screen.

Steps we have taken to resolve the issue:
  • Soft reset using the small reset button on the bottom of the player
  • Updating firmware by connecting to the Songbird application
  • An idea found online to factory reset by holding the up-volume button and the power button (nothing happens after 10 minutes)
  • Using the Songbird application to repair the device by plugging it in while holding the up-volume button (nothing happens after > 15 minutes of waiting) - have tried multiple model numbers as I do not know the specific model number

Any help or insight into how to resolve this would be greatly appreciated.