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  1. #1
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    Angry BDP 7700/12 Problems

    Hi,
    I've a Blu-Ray reader 7700/12. nice product, good image quality, lot of connections,... but 2 majors problems:

    1) The reader crash really often, by reading a DVD or a Blu-Ray it crashes, image freeze and nothing to do except to unplug the power and then restart

    2) The buttons on the top works from time to time and the rest of the time doesn't work :-(, disk cannot be removed, player won't start or stop ....

    The player is up to date with the last updated microprogram

    So not really happy with this product. I'm thinking to buy another reader from LG ou Samsung even if I really like Philipps products, except if someone have an answer for me. I tried all that I can but without any success

  2. #2
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    are you already using the latest firmware?
    and after upgrading the latest firmware do a factory reset to ensure the best stability

    for your second issue, almost not heard of it before. but if that happens it s more likely hardware defect which you may have to bring it to service

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