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  1. #16
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    Hi Tereza
    I'm experiencing the same problem on my Streamium WACS7500/12. Is there an update on the situation?
    Regards
    Eoin

  2. #17
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    Dear Eoin,

    Please see and try the steps below. Let me know by PM if you experience any issues.

    1. Initiate registration on device
    2. Enter Email ID on the device (press OK but do not enter password yet - follow steps 3 and 4 first)
    3. Click on the link in the email which has been send to the user
    4. Complete the registration on MyPhilips website
    5. Then enter the password on the device

    Please be aware that Step (5) shouldn’t be done after Step (2). Deviation of the sequence will result in error messages.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team
    Forum Mod

  3. #18
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    Quote Originally Posted by Philips - Tereza View Post
    Dear Eoin,

    Please see and try the steps below. Let me know by PM if you experience any issues.

    1. Initiate registration on device
    2. Enter Email ID on the device (press OK but do not enter password yet - follow steps 3 and 4 first)
    3. Click on the link in the email which has been send to the user
    4. Complete the registration on MyPhilips website
    5. Then enter the password on the device

    Please be aware that Step (5) shouldn’t be done after Step (2). Deviation of the sequence will result in error messages.

    Thank you very much.

    Kind Regards,

    Philips Moderator Team
    Can you tell me if there is an update on this old problem as I am now experiencing the same thing on my 5 year old unit.

  4. #19
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    Dear John.s,

    Please pm me your wired MAC address and registration email.

    We will reset the password for you.

    Kind regards,
    Philips Moderation Team

  5. #20
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    Have pm'd you but it is a wireless MAC address as the unit is not hard wired.
    John.

  6. #21
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    Hi John,

    I have sent you a pm. Please check your inbox.

    Kind regards,
    Philips Moderation Team

  7. #22
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    HiTereza!
    Restored to factory settings my WAC3500 and now I can not log in to listen to Internet radio. Displayed is only an incorrect password. I followed the instructions Tereza.
    What do I do?
    Paul
    Last edited by pawcio78; 08-13-2014 at 05:51 AM.

  8. #23
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    Dear pawcio78,

    Please pm me your wired MAC address and registration email.

    We will reset the password for you.

    Kind regards,
    Philips Moderation Team

  9. #24
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    Dear Users,

    There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

    Thanks for your understanding in advance!

    Kind regards,
    Philips Moderation Team

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