Here goes a fourth time!!!

Model: BDP5200/12
Firmware: 1.61

Some 3D discs do not play correctly on this player. Namely: Prometheus, Drive Angry, Green Hornet, Rio, Gulliver's Travels, Narnia Voyage of the Dawn Treader... They play as if the left and right fields are out of sync. Prometheus (EAN 5-039036-054478), Gulliver's Travels (EAN 8-712626-054030), Drive Angry (EAN 5-060223-764801), The Green Hornet (EAN 4-030521-724938).

I have posted this previously on various threads which I was advised to when I got no answer. I eventually received an email from Phillips back in October asking for the EAN codes of the discs which I supplied....but then nothing. Eventually the threads that have been posted are "closed" and nothing is ever done.

This has to be the worst customer service I have experienced. Obviously the goods are not "fit for purpose" under the Trade Descriptions Act and Consumer Goods Act.