Unable to play Harry potter Half blood prince on BDP7500

[kwinnie]

longest 1.13 secs for some discs of mine.
do you have a blu-ray drive in your PC? can you try playing if that works somewhere else?

[nemmanon]

My player is definitly stucked, I have waited for 15 minutes !!
And yes I have tried on a PC Bluray drive and the movie is working just fine

[kwinnie]

sorry i mean 1.13 mins.
but if Philips confirms that they cannot reproduce the problem with the same disc (read Philips' post here), you wait long enough, and the disc works with PC, then i do think there maybe some prob with your device. go have a check?

[Toengel]

can you post the barcode of that BDP?

Hi,

I did a mistake - I want to know the barcode of the Blu-ray disc ;-) So that Philips could take a look at that specific BD...

Toengel@Alex

[kwinnie]

From Philips' reply, he s giving the right bar code no worries hahaha

"Dear nemmanon,

Thanks for reporting your problem and giving us information on the disc.

After several rounds of testing, we confirmed that BDP7500/12 can play the disc Harry potter Half blood prince ( EAN: 5051890009913 and 5051889009252) without problems. Hence, we may need more information from you so we can look into your case in more details. Please check your mail box for more information.

Thanks, "

[nemmanon]

Yes apparently, no one can reproduce the problem so I may be the lucky owner of a unique buggy version of the BDP7500 unfortunately. Looks like I need to have it checked but it might be as expensive as buying a new one I'm afraid

[Philips - Remko]

@ nemmanon

You have a PM.

Thanks