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    Question Philips SHO9567GN/10 Loose connection

    Hi,

    6 months ago my wife bought a pair of Philips O'Neill Stretch SHO9567GN/10 headphones and about a month ago the bottom plug (the one that plugs into the for example the iPhone) began having a loose connection so that you can't hear to the full range of the music the bass part. How do I go about getting a new cable?

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    Dear TSchonbeck,

    Do you mean the extension cable?
    Please try to call our call centre to see if they can arrange that for you. Let me know if that doesn't help.

    With thanks & regards,
    Philips Moderation Team
    Forum Mod

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    Quote Originally Posted by TSchonbeck View Post
    Hi,

    6 months ago my wife bought a pair of Philips O'Neill Stretch SHO9567GN/10 headphones and about a month ago the bottom plug (the one that plugs into the for example the iPhone) began having a loose connection so that you can't hear to the full range of the music the bass part. How do I go about getting a new cable?
    The exact same thing has happen to my pair SHO9560 Philips O'Neill Stretch headphones. When I contacted customer care they required a serial number since i do not have proof of purchase as it was a present. How can I find the serial number looked everywhere for it? Thanks.

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    Quote Originally Posted by rc1992 View Post
    The exact same thing has happen to my pair SHO9560 Philips O'Neill Stretch headphones. When I contacted customer care they required a serial number since i do not have proof of purchase as it was a present. How can I find the serial number looked everywhere for it? Thanks.
    It should be engraved on the unit itself. Most likely you should see 11, 12 or 13.

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