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  1. #1
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    42PFL4007H/12 turns off automatically and on after few sec

    i've been facing some problem with my 42PFL4007H/12. after the latest software update, the tv will automatically turns off and on. but after i disconnected the wireless dongle, it wont happen anymore and works like normal; the only thing is cant connect to the wireless connection. can anyone tell me what is happening?

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    Quote Originally Posted by niczx View Post
    i've been facing some problem with my 42PFL4007H/12. after the latest software update, the tv will automatically turns off and on. but after i disconnected the wireless dongle, it wont happen anymore and works like normal; the only thing is cant connect to the wireless connection. can anyone tell me what is happening?
    Hi Niczx.

    Could you pelase confirm the software version installed on your TV?

    Do you experiencing the same when other USB devices are connected to the TV?

    Bet regards,
    Benedickte
    Last edited by Philips - Benedickte; 05-02-2013 at 02:24 PM.
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    Hi Benedickte
    thanks for the reply,

    the version is 000.097.000.000

    no issues with usb pen drive or external hard disc. only with the philips wireless dongle.
    Last edited by niczx; 05-03-2013 at 03:34 AM.

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    Quote Originally Posted by niczx View Post
    Hi Benedickte
    thanks for the reply,

    the version is 000.097.000.000

    no issues with usb pen drive or external hard disc. only with the philips wireless dongle.
    Hi Niczx.

    Could you pelase confirm where you are based? This so i can provide you with the right consumer care details.

    Regards,
    Benedickte
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    Quote Originally Posted by Philips - Benedickte View Post
    Hi Niczx.

    Could you pelase confirm where you are based? This so i can provide you with the right consumer care details.

    Regards,
    Benedickte
    Dear Benedickte,

    Sorry for the late reply,

    I'm from Malaysia.

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    Quote Originally Posted by niczx View Post
    Dear Benedickte,

    Sorry for the late reply,

    I'm from Malaysia.

    Hi Niczx.

    Here is the link to the supportpage where you can find out how to contact you local consumer care: http://www.support.philips.com/suppo...userCountry=my
    their phone number are 1800 220 180. They are open Monday - Friday 9AM - 6PM and Saturday 9AM - 1 PM.

    Kind regards,
    Benedickte
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    Hi,

    I have exactly the same problem. I have make a complaint related to this problem for 4 times but no problem was detected in Philips repair centre. My TV has the lastest firmware but it does not solve my problem. Moreover, sound volume randomly increase itself (My remonte control was in different room at the time of the problem).

    Could you help me, please ? I am really disapointed with my expensive and problematic TV.

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    Quote Originally Posted by Liber (linux) View Post
    Hi,

    I have exactly the same problem. I have make a complaint related to this problem for 4 times but no problem was detected in Philips repair centre. My TV has the lastest firmware but it does not solve my problem. Moreover, sound volume randomly increase itself (My remonte control was in different room at the time of the problem).

    Could you help me, please ? I am really disapointed with my expensive and problematic TV.

    Hi Liber,

    Could you please confirm you full TV model number and software version installed?

    Also, please say more about the isssue you are experiencing.

    Do you have any external devices connected to your TV? Do you experience this issue when no external devices are connected?

    Is your TV connected to the internet? If yes, how? If possible, have you tried a wired connection? Does the issue persist with a wired connection?

    Have you tried a different power socket in a different location? Since the fault was not found in the service center on 4 different occasions, it might be helpful to troubleshoot as a local issue.

    Best regards,
    Ina

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    Ciao. Ho un brutto problema!! Al tv inizia a lampeggiare la lucina di stand by , poi si blocca l'immagine e si spegne. Dopo circa 10 secondi si riaccende come se nulla fosse successo, per poi riprendere il problema da capo.Stesso problema con SKY. Invece se vi collego computer o altre periferiche Ť tutto normale. ť quello che succede a voi? qualcuno mi puÚ aiutare?

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    Quote Originally Posted by Giancarlo61 View Post
    Ciao. Ho un brutto problema!! Al tv inizia a lampeggiare la lucina di stand by , poi si blocca l'immagine e si spegne. Dopo circa 10 secondi si riaccende come se nulla fosse successo, per poi riprendere il problema da capo.Stesso problema con SKY. Invece se vi collego computer o altre periferiche Ť tutto normale. ť quello che succede a voi? qualcuno mi puÚ aiutare?

    Hi Giancarlo,

    Please be aware that this is an English speaking forum. For others to be able to help you better and more accurately, please re-post your issue in English.

    From what I can gather you are experiencing flashing video signal while watching TV. But you don't have any issues from other sources.

    Please check your signal quality, as this initially appears to be signal related.

    If you have any other questions, please provide your TV model number and current software version.

    Best regards,
    Ina

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    Quote Originally Posted by Philips - Ina View Post
    Hi Liber,

    Could you please confirm you full TV model number and software version installed?

    Also, please say more about the isssue you are experiencing.

    Do you have any external devices connected to your TV? Do you experience this issue when no external devices are connected?

    Is your TV connected to the internet? If yes, how? If possible, have you tried a wired connection? Does the issue persist with a wired connection?

    Have you tried a different power socket in a different location? Since the fault was not found in the service center on 4 different occasions, it might be helpful to troubleshoot as a local issue.

    Best regards,
    Ina
    * TV model: 42PFL 4007H/12, SW:Q554E-0.97.0.0
    * When I watch my TV about once a week the volume will get really loud and then the TV will turn itself off and then come back on. Restarting lasts up to 15 minutes repeatedly.
    * The problem occurs without any connected device. Only mains cable and cable antenna are connected.
    * TV is protected by a new surge protector. (Problem occurs with or without surge protector.)
    * No other device has any trouble at the moment of restarting my TV.

    Best Regards

    Rostislav LIBER

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    Hi,

    try the latest firmware 99.0.

    Toengel@Alex

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    Quote Originally Posted by Philips - Ina View Post
    Hi Giancarlo,

    Please be aware that this is an English speaking forum. For others to be able to help you better and more accurately, please re-post your issue in English.

    From what I can gather you are experiencing flashing video signal while watching TV. But you don't have any issues from other sources.

    Please check your signal quality, as this initially appears to be signal related.

    If you have any other questions, please provide your TV model number and current software version.

    Best regards,
    Ina
    I'm sorry, but my English is not very good.
    I have a problem. When I'm watching a tv program, the stand-by light start to lighten. The first time the image come out but the sound continue; the second time the image stop and the tv turn off for a few second. Then, after 10 seconds, more or less, it turn on alone. The problem is repeated. There's the same problem if I connect the tv with Sky decoder. But, if I connect the tv with computer or another device there isn't problem! Can you help me? What happens?!
    Best regards, GianCarlo

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    Quote Originally Posted by Giancarlo61 View Post
    I'm sorry, but my English is not very good.
    I have a problem. When I'm watching a tv program, the stand-by light start to lighten. The first time the image come out but the sound continue; the second time the image stop and the tv turn off for a few second. Then, after 10 seconds, more or less, it turn on alone. The problem is repeated. There's the same problem if I connect the tv with Sky decoder. But, if I connect the tv with computer or another device there isn't problem! Can you help me? What happens?!
    Best regards, GianCarlo
    I have same problem TV turn off and on. I used fw 0.99 and 0.97 problem same. I am using CA+ module for DVB decode UPC. My TV is 47PFL4307H

    Please repair restart problem quickly.
    TV is unuseable !!!
    Last edited by japao; 07-19-2013 at 07:59 PM.

  15. #15
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    Dear japao. Where Can I find out CA+ module for DVB decode UPC? Now have you solve the problem?

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