46PFL8007 Looking for OTA update...

[Thomas74]

Hey!

Several times a week, when I turn on the TV to an HD channel, the screen is black.

The reason is that the CAM is disabled when the TV look for OTA updates.

What I have to do, is to put the TV on a SD channel, turn it off and on, wait until the message is gone, then switch the TV to the HD channel I want to watch.

Is there anything that can be done to get the problem away?

Philips 46PFL8007 (November 2012)
Software version: 150.085

Regards
Thomas

[Philips - Benedickte]

Hey!

Several times a week, when I turn on the TV to an HD channel, the screen is black.

The reason is that the CAM is disabled when the TV look for OTA updates.

What I have to do, is to put the TV on a SD channel, turn it off and on, wait until the message is gone, then switch the TV to the HD channel I want to watch.

Is there anything that can be done to get the problem away?

Philips 46PFL8007 (November 2012)
Software version: 150.085

Regards
Thomas

Hi Thomas.

Could you please provide me with CAM details, what provider are you using and if you are still experiencing this after updating to latest software version (150.87).

Have you tried the following:
- Another CAM Module?
- CAM card in another TV?
- Another CAM card in the TV?
- Reinstalled Channels?

Please report back the result.

Best regards,
Benedickte

[Thomas74]

Hi Benedicte!

I'm running the latest software (150.87) and it has happend after latest update.

Yesterday, I did a reinstall of all channels and turned off the "Auto update of channels" from my provider.

I use TechniCrypt CX CAM module.

Unfortunately, I'm not able to do a cross-test of the TV/CAM. I only have one TV at home. The CAM module are a little expensive too :-)

Question: Are my TV able to look for software updates by it self and display a notification and let me choose to install it or not, or do I have to manually download it to an PC and use an USB-flash disk?

Best regards,
Thomas

[Philips - Benedickte]

Hi Benedicte!

I'm running the latest software (150.87) and it has happend after latest update.

Yesterday, I did a reinstall of all channels and turned off the "Auto update of channels" from my provider.

I use TechniCrypt CX CAM module.

Unfortunately, I'm not able to do a cross-test of the TV/CAM. I only have one TV at home. The CAM module are a little expensive too :-)

Question: Are my TV able to look for software updates by it self and display a notification and let me choose to install it or not, or do I have to manually download it to an PC and use an USB-flash disk?

Best regards,
Thomas

Hi Thomas.

Thanks for his information.

What provider are you using? Canal Digital/ RiksTV?

The TV can also search for new software. However we are not "pushing" all software so it can be updated via the TV.

BR,
Benedickte

[Thomas74]

My provider is Romm.no.

[Philips - Benedickte]

My provider is Romm.no.

Hi Thomas.

Please see the PM's I've sent you.

Benedickte

[Thomas74]

Hi!

Thank's for the PM's.

Best regards,
Thomas