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  1. #1
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    next firmware date mci series

    hi Philips

    now we at long last have napster re-enabled after 11 months (with the exception of np3300 still waiting!)

    can we PLEASE have a new date for bug fixes and any new features please. accuweather STILL doesnt work or update correctly.

    mci900 freezes randomly on flac files playback(after a couple of tracks)and media library
    searches and playback.this is on wired or wireless so is not network issue. unit has to be powered off as they dont respond to remote or any switches once frozen.

    in addition the unit cuts off the last few seconds of any FLAC track again NOT acceptable

    np 3300 wont play flac files that all other units will (mci8080/mci900/np3700/np3900).

    i have spent a lot of money on premium Phillips kit and now need assurances firmware and software support will and be forthcoming at regular intervals (like sonos for example)

    as an aside when will the mci298 bugs be resolved?

    freezes all the time buggy internet radio and upnp etc etc....

    many thanks

    John
    Last edited by jphenrick; 05-14-2013 at 02:53 PM.

  2. #2
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    Philips

    can we have an update on the these problems please

    thanks

    JH

  3. #3
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    when will fixes be issued or will philips offer long suffering user a refund now?

    thanks

    JH





    Quote Originally Posted by jphenrick View Post
    Philips

    can we have an update on the these problems please

    thanks

    JH

  4. #4
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    Philips - Joanna's Avatar
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    Hi Jphenrick,

    We will have several updates coming up soon. For MCi8080 the FLAC issue will be fixed and for NP3300, we are aiming to release a Napster upgrade within a month. As for the other issues, I believe you are in contact with the UK Consumer Care team who are analysing your case.

    Thank you for your patience.
    Will update you if I receive any more news.

    Kind regards,
    Joanna
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  5. #5
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    Joanna,

    many thanks for the update can the flac cut off issues also be fixed on the mci900 and mci8080 next update please? could you forward this to development ?

    i will keep an eye on the forum for updates

    thanks

    jh






    Quote Originally Posted by Philips - Joanna View Post
    Hi Jphenrick,

    We will have several updates coming up soon. For MCi8080 the FLAC issue will be fixed and for NP3300, we are aiming to release a Napster upgrade within a month. As for the other issues, I believe you are in contact with the UK Consumer Care team who are analysing your case.

    Thank you for your patience.
    Will update you if I receive any more news.

    Kind regards,
    Joanna

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