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  1. #1
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    Srt subtitles aren't perfectly centered

    It doesn't matter which version I use of firmware (I have currently have 150.87) , the srt subtitles aren't perfectly centered. Please see the attachment. When using media player, such as VLC, it's perfect. My television is a 42PFL6687.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	Srtfout3.jpg 
Views:	130 
Size:	252.7 KB 
ID:	1898  

  2. #2
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    Quote Originally Posted by AlexBelgium View Post
    It doesn't matter which version I use of firmware (I have currently have 150.87) , the srt subtitles aren't perfectly centered. Please see the attachment. When using media player, such as VLC, it's perfect. My television is a 42PFL6687.

    Hi Alex

    This is normal beahvior, also pc tools like VLC are designed to give as much as possible options to change image/audio and text.
    The tv is designed to give a great viewing expierience with best audio and video-quality.

    Best regards,
    Benedickte
    Forum Mod

  3. #3
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    Quote Originally Posted by Philips - Benedickte View Post
    Hi Alex

    This is normal beahvior, also pc tools like VLC are designed to give as much as possible options to change image/audio and text.
    The tv is designed to give a great viewing expierience with best audio and video-quality.

    Best regards,
    Benedickte
    I would experience a "great viewing experience" if the subtitles would be centered. What I described in previous post was a bug. I never altered settings for VLC (or any other media player) to get the subtitles centered. Please inform the software developers.

  4. #4
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    all the bugs you see in xxx7 series are features

  5. #5
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    Quote Originally Posted by AlexBelgium View Post
    I would experience a "great viewing experience" if the subtitles would be centered. What I described in previous post was a bug. I never altered settings for VLC (or any other media player) to get the subtitles centered. Please inform the software developers.
    Hi Alex,

    Would it be possible for you to share these files with us? (video and srt). I would like to investigate this.

    If you have a Dropbox account you can upload it to the shared folder. Please share the link with me in a PM.

    Best regards,
    Ina

  6. #6
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    Quote Originally Posted by Philips - Ina View Post
    Hi Alex,

    Would it be possible for you to share these files with us? (video and srt). I would like to investigate this.
    I don't have to. Take ANY movie file on a external USB harddisk with ANY srt to reproduce. It happens with all movies (mp4/mkv/avi/divx) and all srt subtitles. (other subtitle formats don't work too well) They all have the same effect. It's extremely easily to reproduce. Just watch 5 minutes or so with subtitles. The subtitles are UTF-8 or western europe, it doesn't matter. This happens on a 42PFL6687. It also doesn't matter if the srt is Dutch or English, I've tried both. The television menu is in Dutch.

    I have a gut feeling the "." and other characters take up less space than for example the letter "m". I think because of that, the placement of centered text is miscalculated.

    I'm extremely sure the problem isn't the movie file or the srt file.

    You'll have no dificulty to reproduce.
    Last edited by AlexBelgium; 06-19-2013 at 01:06 PM.

  7. #7
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    Quote Originally Posted by AlexBelgium View Post
    I don't have to. Take ANY movie file on a external USB harddisk with ANY srt to reproduce. It happens with all movies (mp4/mkv/avi/divx) and all srt subtitles. (other subtitle formats don't work too well) They all have the same effect. It's extremely easily to reproduce. Just watch 5 minutes or so with subtitles. The subtitles are UTF-8 or western europe, it doesn't matter. This happens on a 42PFL6687. It also doesn't matter if the srt is Dutch or English, I've tried both. The television menu is in Dutch.

    I have a gut feeling the "." and other characters take up less space than for example the letter "m". I think because of that, the placement of centered text is miscalculated.

    I'm extremely sure the problem isn't the movie file or the srt file.

    You'll have no dificulty to reproduce.
    Hi Alex,

    We would very much like to reproduce the issue with the specific files to be able to better analyse where the issue may lie. If you could provide us with the files, we will better be able to investigate.

    Does this happen on other sources as well, such as TV broadcast?

    Best regards,
    Ina

  8. #8
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    Quote Originally Posted by Philips - Ina View Post
    Does this happen on other sources as well, such as TV broadcast?
    No. But I only use analog cable and a digital setup box which uses HDMI. If I could provide the srt file would that be sufficient?

  9. #9
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    I've made a self made srt which is quite self-explanatory. These are the results:
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	PICT1163.JPG 
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ID:	2009   Click image for larger version. 

Name:	PICT1164.JPG 
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Size:	228.0 KB 
ID:	2010   Click image for larger version. 

Name:	PICT1165.JPG 
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Size:	294.7 KB 
ID:	2011   Click image for larger version. 

Name:	PICT1166.JPG 
Views:	50 
Size:	312.6 KB 
ID:	2012   Click image for larger version. 

Name:	PICT1167.JPG 
Views:	40 
Size:	279.4 KB 
ID:	2013  

    Click image for larger version. 

Name:	PICT1168.JPG 
Views:	40 
Size:	229.8 KB 
ID:	2014  
    Last edited by AlexBelgium; 06-21-2013 at 12:27 PM.

  10. #10
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    Another set of pictures
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	PICT1169.JPG 
Views:	25 
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ID:	2015   Click image for larger version. 

Name:	PICT1170.JPG 
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ID:	2016   Click image for larger version. 

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ID:	2017   Click image for larger version. 

Name:	PICT1173.JPG 
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Size:	223.3 KB 
ID:	2018   Click image for larger version. 

Name:	PICT1174.JPG 
Views:	28 
Size:	216.9 KB 
ID:	2019  

    Click image for larger version. 

Name:	PICT1175.JPG 
Views:	30 
Size:	229.2 KB 
ID:	2020  

  11. #11
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    I found a digital channel which wasn't encrypted. It displays the subtitles with a normal size and the subtitles are centered normally, when compared to srt files.

  12. #12
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    Quote Originally Posted by AlexBelgium View Post
    I found a digital channel which wasn't encrypted. It displays the subtitles with a normal size and the subtitles are centered normally, when compared to srt files.

    Hi Alex,

    Unfortunately we have not been able to reproduce the issue with other srt files on a similar TV model and on other models. The issues appears to be specific to the srt file you sent us.

    The file could be corrupted from the source, so therefore I suggest you contact the makers of the specific files regarding this issue.

    Best regards,
    Ina

  13. #13
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    Quote Originally Posted by Philips - Ina View Post
    Hi Alex,

    Unfortunately we have not been able to reproduce the issue with other srt files on a similar TV model and on other models. The issues appears to be specific to the srt file you sent us.

    The file could be corrupted from the source, so therefore I suggest you contact the makers of the specific files regarding this issue.

    Best regards,
    Ina
    This is hard to believe. It happens with every srt file on a 42PFL6687H/12, regardles of origin and maker. I would love a srt file that is "perfect" from a software developer. If I can get my hands one of those files, I could verify that problems lies with the srt file.

    I think the problem is related to the exact type TV, a 42PFL6687H/12. Also, the developer didn't the test the srt I provided, which could be a reason they can't reproduce it.

    I'm really frustrated with this problem. How come I see this problem every time, with any srt from any website and the developer don't see a thing?

    The file themselves are just text, which you can create yourself. Even a simple text editor (e.g. notepad) is capable of this.

    Can anyone else please post pictures with srt subtitles when playing a video on a usb hard disc? I want to know if they have the same problem as me.

    Example below:

    1
    00:00:01,000 --> 00:00:005,000
    A-B-C-D-E-F-G-H-I-J-K-L-M-N-O-P-Q-R-S-T-U-V-W-X-Y-Z
    ABCDEFGHIJKLMNOPQRSTUVWXYZ

    2
    00:00:05,500 --> 00:00:09,000
    a-b-c-d-e-f-g-h-i-j-k-l-m-n-o-p-q-r-s-t-u-v-w-x-y-z
    abcdefghijklmnopqrstuvwxyz

    3
    00:00:10,000 --> 00:00:14,000
    ABCDEFGHIJKLMNOPQRSTUVWXYZ
    abcdefghijklmnopqrstuvwxyz

    4
    00:00:14,500 --> 00:00:19,500
    a.b.c.d.e.f.g.h.i.j.k.l.m.n.o.p.q.r.s.t.u.v.w.x.y. z
    abcdefghijklmnopqrstuvwxyz

    5
    00:00:20,000 --> 00:00:24,500
    a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q,r,s,t,u,v,w,x,y, z
    abcdefghijklmnopqrstuvwxyz

    6
    00:00:25,000 --> 00:00:29,500
    a?b?c?d?e?f?g?h?i?j?k?l?m?n?o?p?q?r?s?t?u?v?w?x?y? z
    abcdefghijklmnopqrstuvwxyz

    7
    00:00:30,000 --> 00:00:34,500
    a b c d e f g h i j k l m n o p q r s t u v w x y z
    abcdefghijklmnopqrstuvwxyz

    8
    00:00:35,000 --> 00:00:39,500
    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
    ABCDEFGHIJKLMNOPQRSTUVWXYZ

    9
    00:00:40,000 --> 00:00:44,500
    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
    abcdefghijklmnopqrstuvwxyz

    9
    00:00:40,000 --> 00:00:44,500
    a b c d e f g h i j k l m n o p q r s t u v w x y z
    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

    10
    00:00:45,000 --> 00:00:49,500 X1:40 X2:600 Y1:20 Y2:50
    a b c d e f g h i j k l m n o p q r s t u v w x y z
    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
    Last edited by AlexBelgium; 07-02-2013 at 11:52 AM.

  14. #14
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    @AlexBelgium
    I'm not sure if you've already done so, but when the mods ask you for the files in order to reproduce the issue with the specific files (to be able to analyze the issue thoroughly), I would recommend you make the effort to upload the files. That is the only way you can expect to get the issue solved.

  15. #15
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    Quote Originally Posted by MidnightManiac View Post
    @AlexBelgium
    I'm not sure if you've already done so, but when the mods ask you for the files in order to reproduce the issue with the specific files (to be able to analyze the issue thoroughly), I would recommend you make the effort to upload the files. That is the only way you can expect to get the issue solved.
    Yes, I have done it, via private message.

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