Cursor in Net TV don't move

**luukgo@zonnet.nl** · 05-11-2013, 04:00 PM

Since one or two months my cursor in Net TV don't move anymore and I can't start any app. All the rest works.... Please help.

**TwanK** · 05-12-2013, 08:27 AM

Same for me with the latest firmware it seems to happen even more. Restarting smart TV is sometimes solving the problem. (37pfl6007)

**Toengel** · 05-12-2013, 08:57 AM

Hi,

@luukgo
delete NetTV memory... What TV do you have exactly?

Toengel@Alex

**luukgo@zonnet.nl** · 05-12-2013, 09:14 AM

Hi, I have the following model: 42PFL7695H/12
You suggest to clean the memory of NetTV. How can I do that. Turning the TV off and on again don't work.

**Toengel** · 05-12-2013, 09:24 AM

Hi,

see the network option - there you will find the possibility to delete nettv memory.

Toengel@Alex

**TwanK** · 05-12-2013, 10:30 AM

Clear internet memory seems to do the trick ....

**luukgo@zonnet.nl** · 05-12-2013, 11:45 AM

Hi. Thanks for your help. Unfortunately the problem is not solved yet. I cleaned the memory and started NetTV again. That brings me in a Legal Disclaimer screen, which I have to accept. But I can't accept because.... also here the cursor and the OK-button don't work. :-(

**Toengel** · 05-12-2013, 11:55 AM

Hi,

solution: http://www.p4c.philips.com/cgi-bin/c...w_partial.html

Toengel@Alex

**luukgo@zonnet.nl** · 05-12-2013, 06:55 PM

Thanks Toengel. Next weekend I will try this and let you know. Cheers.

Topic: Cursor in Net TV don't move

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