05-12-2013, 11:43 AM #1
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- May 2013
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"Unknown Disk" message - " Άγνωστος Δίσκος" in Greek
I've already read some posts regarding "Unknown Disk" from some blu-ray models...and still I'm looking for a
- Some say "may be is the software / firmware"
- Some say "may be the blu-ray laser beam has dust"
- Some say "f.o. Philips"...
Well, I'm frustrated too as many others who bought Philips Blu-rays.
I have model BDP7500/B2 Mk II since 2011 and until 3-4 months ago every blu-ray disk that I've tried worked fine except 1 or 2 tries to load but after a last try managed to run and play...
When I started to "upgrade" firmware from a point till now...Problems also started...
I've never connected the device to the internet cause I don't have any in my current home and every upgrade has been made by USB via downloading the firmware from Philips Site and following the installation instructions.
...So, I am now in the middle of a "solution" - not actually found one...
Blu-Ray Disks that used to play...do not play any more and the "Unknown Disk" message appears every time it tried to be loaded... for about 10-20 seconds the player tries / strives / making sounds....to read the disks but after a while...the above message appears again...
DVDs..work fine until now / CDs also fine...
I'll check to reset to manufacture setting and I'll come back asap.
Last edited by michadas; 05-12-2013 at 11:45 AM.
05-13-2013, 05:56 AM #2
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- Oct 2011
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The 'unknown disc' issue you are experiencing is very likely a loader issue. Would you please check with your service centre locally to see if they can confirm so? If yes, then you may have to replace the loader.
With thanks & regards,
Philips Moderation Team
Last edited by Philips - QK; 05-13-2013 at 06:01 AM.Forum Mod
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