Results 1 to 15 of 15
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    Bronze Member
    Points: 1,519, Level: 10
    Level completed: 85%, Points required for next Level: 31
    Overall activity: 0%
    Achievements:
    Tagger Second ClassNew Achievement!1 year registered1000 Experience Points

    Join Date
    Mar 2013
    Location
    Utrecht/TheNetherlands
    Posts
    42
    Points
    1,519
    Level
    10
    Thanks
    10
    Thanked 2 Times in 2 Posts
    Rep Power
    0

    BDP9700 not mounting USB3.0 hard-drive?

    The BDP9700 does not mount my USB3.0 NTFS 2.5" 640GB portable hard-drive, even though it is USB2.0 backward compatible. The drive mounts everywhere else.

    The BDP9700 seems to detect something but the drive was not accessible. Restarted the player with the drive already connected; same thing. Tried with different cables, including the special USB3.0 cable; nothing changed. Took away the player's power, re-plugged; nope.

    Tried the hard-drive on all other devices I could find, with different cables; functioned perfectly at USB2.0-speeds with an old Win-XP laptop and my cheap 2009 media-player, or at full USB3.0 speed with my new Win8 computer. Just for measure I tried an older portable 2.5" 120GB USB2.0 NTFS hard-disk; worked fine on the BDP9700 and everywhere else of coarse.


    28-4-2013 update:
    Bought a 4-port USB 3.0 hub with huge power supply to power the USB3.0 drive. Now at firmware v3.80. Nothing works.

    THIS IS NOT A POWER ISSUE ! See below
    Last edited by Rin; 04-28-2013 at 11:11 AM. Reason: Compacting, referring to last

  2. #2
    Diamond Member
    Points: 51,912, Level: 70
    Level completed: 55%, Points required for next Level: 638
    Overall activity: 100.0%
    Achievements:
    Recommendation Second ClassTagger First ClassOverdrive1000 Experience PointsNew Achievement!
    Awards:
    Posting Award

    Join Date
    Oct 2010
    Posts
    6,059
    Points
    51,912
    Level
    70
    Thanks
    158
    Thanked 176 Times in 157 Posts
    Rep Power
    10
    Hi,

    try firmware 3.76.

    Toengel@Alex

  3. #3
    Bronze Member
    Points: 1,519, Level: 10
    Level completed: 85%, Points required for next Level: 31
    Overall activity: 0%
    Achievements:
    Tagger Second ClassNew Achievement!1 year registered1000 Experience Points

    Join Date
    Mar 2013
    Location
    Utrecht/TheNetherlands
    Posts
    42
    Points
    1,519
    Level
    10
    Thanks
    10
    Thanked 2 Times in 2 Posts
    Rep Power
    0
    Hi Toengel, thanks, but...

    As you can read I returned the player for a refund, so I cannot try your suggestion. I did look up the release notes of the 3.76 firmware, but it does not say anything about enhancing support for USB3.0-capable / USB2.0-compatible drives. I am not willing to re-buy the player just to try if this (to me) deal-breaking problem has been solved.

    Did anyone try USB3.0-capable drives with the BDP9700? Before and after the 3.76 firmware upgrade?

    ===================================
    System Software Version 3.76 release notes:
    - Improvement on playback of 3D blu-ray disc “Avengers” (Asia Pacific version only)
    - Enhance Blu-ray disc playability
    - Enhance SACD playability
    - Enhance the performance of HDMI connection
    - Enhance playback performance
    - Various bug fix

    System Software Version 3.71.01
    Fixes the following issues:
    - Transparent black bar seen on the bottom of the screen during 3D playback.
    - Device hang-up when loading 3D discs while it is connected to HDMI TV and HDMI AV receiver.

    Direct link to the firmware:
    http://www.p4c.philips.com/cgi-bin/d...&slg=en&scy=DE

  4. #4
    Silver Member
    Points: 2,335, Level: 13
    Level completed: 62%, Points required for next Level: 115
    Overall activity: 56.0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Jul 2011
    Posts
    83
    Points
    2,335
    Level
    13
    Thanks
    1
    Thanked 8 Times in 8 Posts
    Rep Power
    4
    Just to finish this topic:

    The issue is related to the power consumption a USB 3.0 device might show up.
    Relevant answers were posted here and here.

  5. The Following User Says Thank You to Gerhard For This Useful Post:

    Stormen (04-17-2013)

  6. #5
    Bronze Member
    Points: 1,519, Level: 10
    Level completed: 85%, Points required for next Level: 31
    Overall activity: 0%
    Achievements:
    Tagger Second ClassNew Achievement!1 year registered1000 Experience Points

    Join Date
    Mar 2013
    Location
    Utrecht/TheNetherlands
    Posts
    42
    Points
    1,519
    Level
    10
    Thanks
    10
    Thanked 2 Times in 2 Posts
    Rep Power
    0
    Sorry Gerhard, topic not finished yet:

    Re-bought the BDP9700 because you guys convinced me this was a power issue. It is not.

    I also bought a 4-port USB 3.0 hub with a HUGE power supply, which is USB 2.0 backward compatible. It easily powers 3 small 2.5 inch USB 2.0 bus-powered hard disks plus a USB stick, all at the same time. Everything -except the USB 3.0 drive- mounts fine in the BDP9700. The hub is doing a great job powering everything.

    SO: Still no go with the USB 3.0 hard disk Not even by itself on the USB hub. This is a USB 3.0 -issue, I am positive, the BDP9700 has a problem here. Anyone else tried with a (powered) USB 3.0 hard disk?

    Thinking of logging an issue with Philips tech support on this one. I am throwing away money to get this fixed!!
    Last edited by Rin; 04-28-2013 at 11:44 AM. Reason: clarification + layout

  7. #6
    Silver Member
    Points: 2,335, Level: 13
    Level completed: 62%, Points required for next Level: 115
    Overall activity: 56.0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Jul 2011
    Posts
    83
    Points
    2,335
    Level
    13
    Thanks
    1
    Thanked 8 Times in 8 Posts
    Rep Power
    4
    So, in that case - I'm sorry. It was just a try to explain your issue. I've currently no USB 3.0 HDD here for
    a quick test. BTW - which manufacturer/type is it?

    - Gerhard

  8. #7
    Silver Member
    Points: 2,528, Level: 14
    Level completed: 26%, Points required for next Level: 222
    Overall activity: 12.0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Sep 2011
    Location
    Hong Kong
    Posts
    86
    Points
    2,528
    Level
    14
    Thanks
    1
    Thanked 6 Times in 3 Posts
    Rep Power
    4
    Hi

    Compatibility among USB chips is a nightmare. What's your USB drive? Check two things:
    1. Connect your USB 3.0 drive to Windows or Mac. Find out what's the vendor id for your drive's USB chip.
    2. Check what's the NTFS version on your USB 3.0 drive. You can try to format your drive to FAT32 or exFAT. And see if 9700 can recognize your drive now.

  9. #8
    Bronze Member
    Points: 1,519, Level: 10
    Level completed: 85%, Points required for next Level: 31
    Overall activity: 0%
    Achievements:
    Tagger Second ClassNew Achievement!1 year registered1000 Experience Points

    Join Date
    Mar 2013
    Location
    Utrecht/TheNetherlands
    Posts
    42
    Points
    1,519
    Level
    10
    Thanks
    10
    Thanked 2 Times in 2 Posts
    Rep Power
    0
    Hi kvic, Your questions gave me the idea to look for the chip set's firmware; upgraded that. Bummer, didn't help. But all ideas welcome!!

    Enclosure Brand: MS-tech --> www.ms-tech.de
    Enclosure Type: LU275S Black
    USB3.0-Sata Chip set: ASM1051, now at firmware 130220.81.F6.02 = latest
    Drive mounted: Samsung HM641JI
    Drive Formatting: NTFS

    As for the formatting: The BDP9700 support NTFS but not exFAT, right? Therefore I did not try exFAT. FAT16 and FAT32 are not an option for their limits on file size. I have many files that are bigger than 4GB.

    As for power consumption: The drive works perfectly without additional power on ALL other USB2.0 port in my house. That includes several old and new computers, a media player, two tv's, and a wireless router. It spins-up fine on the BDP9700, it just doesn't mount. Using a USB3.0-hub in between with a HUGE power supply did not help either.

    BDP9700 at firmware 3.80 and mcu0x19 = latest

  10. #9
    Moderator
    Points: 9,554, Level: 29
    Level completed: 34%, Points required for next Level: 396
    Overall activity: 11.0%
    Achievements:
    1 year registeredNew Achievement!5000 Experience PointsOverdrive
    Philips - QK's Avatar
    Join Date
    Oct 2011
    Posts
    884
    Points
    9,554
    Level
    29
    Thanks
    11
    Thanked 34 Times in 30 Posts
    Rep Power
    10
    Dear both,

    We will look into the subject in greater details. Meanwhile, if you have more testing results to share, that will be a lot appreciated!

    With thanks & regards,
    Philips moderation team
    Forum Mod

  11. #10
    Silver Member
    Points: 2,528, Level: 14
    Level completed: 26%, Points required for next Level: 222
    Overall activity: 12.0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Sep 2011
    Location
    Hong Kong
    Posts
    86
    Points
    2,528
    Level
    14
    Thanks
    1
    Thanked 6 Times in 3 Posts
    Rep Power
    4
    Hi

    9600 didn't support exFAT. You're right. 9700 seems still not support exFAT. The reason I'm suggesting different filesystems is to rule out hardware issue. ASM1051 is by a company under ASUS. Seems a very good chip. I won't bet it's hardware issue...

    Where did you format your NTFS? I'm guessing there is issue in the Master Boot Record (MBR). Or maybe your NTFS is on GPT (if you format it casually on a Mac). Please check. 9600 cannot cope with GPT. I'm guessing 9700 cannot do either.

  12. The Following 3 Users Say Thank You to kvic For This Useful Post:

    chrisham (05-20-2013),Philips - QK (05-20-2013),Rin (05-24-2013)

  13. #11
    Moderator
    Points: 9,554, Level: 29
    Level completed: 34%, Points required for next Level: 396
    Overall activity: 11.0%
    Achievements:
    1 year registeredNew Achievement!5000 Experience PointsOverdrive
    Philips - QK's Avatar
    Join Date
    Oct 2011
    Posts
    884
    Points
    9,554
    Level
    29
    Thanks
    11
    Thanked 34 Times in 30 Posts
    Rep Power
    10
    Dear Rin,

    kvic is right. Your device is in GPT instead of the traditional MBR format and hence not supported by BDP9700. This issue is not limited to USB3.0 HDD - USB2.0 HDD with GPT is also affected. Actually BDP9700 supports USB3.0 HDD.

    However, your HDD is not actually a USB3.0 HDD.
    It is a SATA HDD inside a HDD enclosure with USB3.0 interface

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - QK; 05-23-2013 at 09:55 AM. Reason: Adding last line
    Forum Mod

  14. The Following 3 Users Say Thank You to Philips - QK For This Useful Post:

    chrisham (05-20-2013),Rin (05-24-2013),Toengel (05-20-2013)

  15. #12
    Moderator
    Points: 9,554, Level: 29
    Level completed: 34%, Points required for next Level: 396
    Overall activity: 11.0%
    Achievements:
    1 year registeredNew Achievement!5000 Experience PointsOverdrive
    Philips - QK's Avatar
    Join Date
    Oct 2011
    Posts
    884
    Points
    9,554
    Level
    29
    Thanks
    11
    Thanked 34 Times in 30 Posts
    Rep Power
    10
    Dear all,

    Good news here - the GPT issue will be solved in the next software release.

    Kind regards,
    Philips Moderation Team
    Last edited by Philips - QK; 05-23-2013 at 09:57 AM.
    Forum Mod

  16. The Following User Says Thank You to Philips - QK For This Useful Post:

    Toengel (05-23-2013)

  17. #13
    Diamond Member
    Points: 51,912, Level: 70
    Level completed: 55%, Points required for next Level: 638
    Overall activity: 100.0%
    Achievements:
    Recommendation Second ClassTagger First ClassOverdrive1000 Experience PointsNew Achievement!
    Awards:
    Posting Award

    Join Date
    Oct 2010
    Posts
    6,059
    Points
    51,912
    Level
    70
    Thanks
    158
    Thanked 176 Times in 157 Posts
    Rep Power
    10
    Hi,

    AWESOME!

    Toengel@Alex

  18. #14
    Silver Member
    Points: 2,528, Level: 14
    Level completed: 26%, Points required for next Level: 222
    Overall activity: 12.0%
    Achievements:
    1 year registered1000 Experience PointsNew Achievement!

    Join Date
    Sep 2011
    Location
    Hong Kong
    Posts
    86
    Points
    2,528
    Level
    14
    Thanks
    1
    Thanked 6 Times in 3 Posts
    Rep Power
    4
    This is very encouraging news. Keep up with the momentum, Philips!

  19. #15
    Bronze Member
    Points: 1,519, Level: 10
    Level completed: 85%, Points required for next Level: 31
    Overall activity: 0%
    Achievements:
    Tagger Second ClassNew Achievement!1 year registered1000 Experience Points

    Join Date
    Mar 2013
    Location
    Utrecht/TheNetherlands
    Posts
    42
    Points
    1,519
    Level
    10
    Thanks
    10
    Thanked 2 Times in 2 Posts
    Rep Power
    0
    SOLVED!!

    After updating the USB3.0 case's chip-set to latest firmware it lost ALL USB2.0 backward compatibility, which made it totally useless to me. Had to down-date the firmware. Let this be a warning! That was a little tricky, so it took me some time before I could look at kvic's suggestion the problem might be GPT:

    My base computer has Windows 8 Pro, and I use several drives in a Win8 Storage Spaces (seriously cool feature, the reason I migrated to Win8Pro). I had used the bare drive as part of a large Pool of drives, which indeed makes it GPT. Reformatting is not enough to get (back) to MBR...

    Life 's good, the drive also works fine on the BDP9700 now. NTFS on MBR, and no power-issues at all
    Thank you all for your time, for all your responses and suggestions.

    Greetz to all, sweets for all !
    Click image for larger version. 

Name:	menmtaart2.jpg 
Views:	155 
Size:	413.7 KB 
ID:	1941

Similar Topics

  1. No Sound via USB Hard Drive
    By steefmaik in forum TV: Streaming & Network
    Replies: 4
    Last Post: 10-25-2012, 10:46 AM
  2. USB Hard drive Partitionning
    By Marqueux in forum TV: USB-recording
    Replies: 2
    Last Post: 07-23-2012, 12:07 PM
  3. Hard Drive not detected??
    By Nico in forum TV: USB-recording
    Replies: 5
    Last Post: 04-27-2012, 06:15 AM
  4. Not playing mkv from USB hard drive
    By polsturm in forum TV: Software 2011 models
    Replies: 3
    Last Post: 02-18-2012, 06:44 PM
  5. 42PFL9603 - using USB hard drive?
    By jtoxford in forum TV: Streaming & Network
    Replies: 2
    Last Post: 11-02-2011, 07:53 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •