as140/37 dock problem

[dugeboi]

i just bought the as140/37 for my Galaxy Note 2 and I know this sounds stupid but i cannot get the phone to plug onto the dock and i dont dare force it for fear of damage to the ports on the dock and my phone. the dock and plug on my cord for my phone look the same . I have the orientation correct just wont plug in. Just wondering if anyone else had this problem and if it can be fixed without returning the unit. thanx
-DuG

[William Wallace]

Hi Dugeboi,

Have a look here: http://www.flexidock.philips.com/enGB/product.html

Watch the second video as they show how to adjust the docking system, there really shouldn't be any problems.

Hope this helps,

Good luck!
WW

[Philips - Katerina]

Hello participants of the thread and forum members in general!

Hopefully your issue was dealt with and you are no longer facing it. Since the thread has been silent for some time now, I will proceed by closing it. If you still have the same question about the same issue or any similar issues arise feel free to start a new thread or contact one of us moderators to open this thread again.

Kind regards
Philips – Katerina