Hello

I purchased less than one week ago a 39PFL3807T.
Firstly, the set isn't recognised on U.K support portal, citing it's available in other countries.
After updating via usb flash to the lastest recommended firmware, the freeview guide is woefully slow, and randomly doesn't respond to remote commands.
I addressed this with technical support via online chat and worryingly they said despite this range being relatively new, it will receive no further updates!
This is clearly a major issue and needs to be addressed.
I have factory reset and reinstalled tv ( the first time it auto shut off banner came on while in the optimizations).
It also had a fluctuating backlight once the other day which i fixed by removing the power cable and changing the hdmi cable to the youview box.
So my question is will philips simply abandon this range or can I expect future support?
Thanks .